United States Postal Service

Tiffany Chin

TL;DR: Tina at the front desk sucks at customer service. Rude, impatient, and upfront unprofessional. Big yikes for the customer service provided by Tina in the front desk. She is SO RUDE! Gave her a prepaid package and politely requested a receipt at a slow Tuesday afternoon. She gave me and my partner an attitude and just flung the package back to me and told me to use the self service machine. She said to press the second mutton for prepaid package at the machine, but it is the third option actually (from left to right). The whole time I was a bit confused and offended, I felt very rushed. This lady wouldn’t stop telling me to just READ the instruction while at the same time providing me confusing instruction that was different from the ones on the screen. There were other customers too. I scanned the barcode but it seems to be invalid. I told Tina that the machine didn’t read my package. Tina scuffed and said because I didn’t followed the instruction and that’s why it didn’t read. I was like ???? I did followed the instruction? She came and saw there were multiple barcodes on the prepaid label. Then she said “you need to cover the other barcodes like this!” She covered other barcodes with her thumbs and it went through. But ma’am, that part was not on the instruction. When the screen finally shows to tell me to drop the package off the bin. There was no drop off bin nearby? A lady who was also a customer was nice enough to attempt in helping me find the drop of bin. Tina came to us, again, rude, told us that it’s right in front of the front door direction. And if I had read the instruction, I would have known. I’m sorry ma’am I don’t see it when I was reading it. It made me felt so bad about the whole experience feeling that I have caused troubles only to realize that she also treated other customers poorly. Who knows what happen to this lady Tina today. Is she having a bad day or sth? Please don’t carry that to your work. It’s very unprofessional. Worst customer service I got from usps.

Trish Hendershott

DO YOU PEOPLE EVER PICK UP A PHONE??? 4 times you picked up the phone & 4 times you immediately hung up. My 5th phone call to you & have now been on hold for 45 minutes...horrible customer service, no wonder the Postal Service is losing tons of money.

Luisa Cade

This location has a great team of staff members!! Came here and the line moved very quickly thanks to Gina who assisted in the line,very nice. Pancho is awesome he knows what he is doing when it comes to submitting for passport renewal. I am confident my application was submitted correctly, he is very thorough:) thank you to the great team at this location. You guys rock!!

Iesha M

I went in today to submit my application for a passport. Julie and Pancho were so kind and did a amazing job when helping me. They absolutely went above and beyond while helping me. They definitely enjoy their jobs and it shows in how they treat their customers and how good they are at helping their customers with any services or questions they may have. Before even being officially open Julie was answering questions and helping people navigate the self service machine. Pancho was a pleasure while handling my passport application. He helped me correct some information on my application and provided top notch customer service. I highly recommend this location. Thank you Julie and Pancho!!!