Trophy Mercedes-Benz Of Encino

maliheh dastaviz

Worst customer service ever. Never deal with them! Tried to contact them several times to fix my name typo on the contract and nobody respond! They just want to rip you off without any customer service!

Amairani

It's been a week trying to reach someone PROFESSIONAL who can help return DMV license plates to the right owner since it was mailed to my home till this day no call backs and can't leave any voice-mail because it's full. .

Mandeep Singh

Hires staff that is of no help. Asked a simple question about the recent airbag recall and operator states there is nobody around to answer the question. If what she said is true, Mercedes needs to reevaluate their hiring team. How can you employ people that have no idea on how to help a customer answer his question? Especially when its about a national recall. I expect certain level of expertise from a renown dealership, called "Trophy". I had called on sunday, but why are you open for business if you don't have properly trained staff to answer basic questions?

sindia david

I took my company van in for it's very first service . And left it there for a week after a week I called to see if it was ready . And they hadn't did anything to it. So finally I picked it up the windshield washer hose clip to the wiper was broke and after it rained the van started stinking like mildew so I open the hood. And discovered someone had removed the cabin filte