Factory Authorized Outlet

Taylor Mabuni

UPDATE: Eddie, the customer service manager reached out to me and sent out the correct item and offered Fedex pickup service. In the end, it should have been an easier process to get the correct item, but they did make it right Paid for a saw and a pressure washer showed up at my house. The pressure washer is worth more than the saw but im an honest person so I sent FAO an email. No big deal, they should be able to pick up the old one. After sending pictures of the label and item they said a case needed to be opened and I would hear back within 24-48 hours. After no response for about 4 days, I email back then call to follow up. After 15 mins on hold, customer service albeit professional and polite offers no assistance other than to print a return label. They leave the responsibility on me to take the load the 150 lb machine in my truck then drop it off to fedex.

Tony Tyler

Man these guys are great . I ordered a generator from them and every part of the experience was amazing . THey used R&L carriers to transport the generator and everything came in perfect and well taken care of .. The emails and the communication was great.. THank you guys..!!!!!!! you totally rock.!!!!!!!!

TLSTWIN

Great price, great customer service, the Dewalt made short work of the oak cutting board and the toy box I made the day after getting it. Extremely happy with the finished product.

mic tito

Item arrived with remote and rechargeable battery missing. They refused to send remote and battery pack and accused me of trying to con them. You can quite Cleary read what was in the written description the gave me and view what arrived in the pictures supporting my claim. I was contacted By Eddie and Eddie proved to be as useless as the rest of them. He has done nothing. I have put my case forward to him and he has basically ghosted me . He will not return calls or emails. All I want is what I paid for. I would avoid these people at all costs. I wish i had read their reviews before i bought the thing. It is obvious there is a pattern of this behaviour. I would not recommend this outlet to anyone. Horrible and deceitful customer service! I'm now going to raise the issue with the Federal Trade Commission. Thieves and liars.