Extended Stay America - Orange County - John Wayne Airport

Eric Erickson

Stayed there last night and the room was OK. When I checked out this morning I had a bad encounter with the desk attendant Michelle. I put the key on the counter and it accidentally fell down onto the computer area. She said to not disrespect her and not throw the key at her. Which is ridiculous. Besides being presumptuous and rude, it was simply an accident that’s the end of the story it should’ve been she put me on the defensive for no reason there was clearly an accident. I was treated not like a customer but like an enemy. Despicable.

Tonyia Rodriguez-Short

I absolutely looove this Extended Stay America and it is in a great location...literally around everything. First, I can't even begin to say how kind & accommodating the staff is at this location...Jonathan is AMAZING, Melissa, Andrea, & Sam are AMAZING as well, as I regularly would see them most. I also met Nicholas & Alvin recently & the consistency of kindness, professionalism, & making sure we were ok and checking to see if we needed anything, was so refreshing- FROM DAY 1!!! I must say I had not one problem with checking in...super quick and easy with Jonathan, also my room had everything I needed, AND VERY CLEAN, smelled good, and upon arriving, the room was at a comfortable temperature. In addition, prior to booking, ESA's website is very detailed & also informs you that UPON REQUEST- pots, pans, dishes, coffee maker, toaster, etc. are available upon request...ALL ITEMS WERE AVAILABLE. There was plenty of parking, convenient multiple entrances to get to your room WITH YOUR KEY CARD. I felt this location AND the surrounding area was very safe, which was very important, especially since I relocated to the Newport Beach area with my 3 high school boys from Georgia. Each & every time I've come to the front desk, there has always been someone there to help- I loved that! The 'trash rooms' are conveniently located for US to take out our own trash. I love the fact that the washers AND dryers have the option to use Apple Pay or your credit/debit card to wash & dry...there's even an APP. This area is very family friendly, which was why I chose this area of Newport Beach...I loved that their were children here (younger than mine), but it made it feel more like home...and I must add- the kids were so well behaved and not at all loud. In addition, though I did not have any real issues in my room... the shower head had to be replaced and my microwave...they were replaced the same day...I was shocked and pleased...my expectation was 24-48 hr turnaround- they EXCEEDED my expectation, And that kind of attentiveness is AWESOME!!! I love that they invest in their property by having security walk the premises- I even noticed Newport Beach police ride through the parking lot for police presence, there was NO DRAMA & they didn't bother anyone- you just simply feel like they care and you're safe. There's a grab n go breakfast each morning, along with coffee, tea, and hot chocolate. There's plenty to do in this area, minutes from the beaches, piers, shopping, etc. I really appreciate this staff and all you do. Also, shoutout to housekeeping & the ones behind the scene, because the rooms are great and clean, the outside is always clean, and I personally have NEVER gone to dump my trash and the trash room was over filled....Great job on this property!!!! AND THANK YOU!!!

Robert Corona

The hotel was good and generally okay low the reason I'm giving a low rating is because we had 1 whole hour to check out still from the room and we were moving our luggage out of the room my partner and I left our food for last just came back to my prime rib,pizza, and sandwiches in the trash. Even told room service I will be back to get my stuff,she was very apologetic and spoke only Spanish so there was just miscommunication as I told her in English ill be back. Over all okay hotel just make sure to make it clearer you'll be back.

Adnan Hasanovic

This is one of my favorite extended stays out there. It's affordable but most importantly the staff is really friendly. I travel a lot so I really appreciate the kitchen makes it feel like at home. Even though hotels.com made a huge error in my. Booking, the managers Jay and Andrea went out of their way to accommodate me. I really feel like I was wanted there. Thank you!!!