Avis Car Rental

Ricky Theil

Received a car that had been smoked in an excessive amount. It also was not clean, even though they had someone clean it before I picked it up. The tank was only half full, which resulted in me having to pay for more expensive gas in California rather than at my destination. I'm pretty disappointed by the quality of the car at a standard rate of $167/day. For that amount, I expect things to be near perfect.

Tiffany Le

I've rented cars numerous of times for personal and business trips. Never once I had to wash and clean the rental car upon returning. The purpose of car rental is for the convenience of the customers. My first time renting Avis at this location. I understand each Avis location is privately owned. Sergio, the guy who handled the car return this morning, stated that because the rental car was return out of the "norm", I either get charged for him to clean the car or I need to wash and clean the car before returning. I've never heard such condition ever from all my experiences with car rental services, except for Turo. Now, Turo is privately own by an individual but not franchised like Avis. I asked Sergio to define "the norm" because I read on Avis' policy, there was no where on the policy that stated the customer had to clean the car before returning. He defined the condition included gravel, grass, dirt. When picking up this car, I saw dog fur everywhere in the back seat with popcorn in a cup holder. It became very clear to me that Sergio forces this condition on the customers to save him time and money before exchanging cars. The whole point of renting cars from Avis is for the convenience. Avis is not Turo. I'm writing this reviews for you to be aware of the situation regarding to the additional charges or clean it yourself before returng the car.

Cheryl Rodgers

Best rental car experience in a long time. They actually really clean their vehicles. Small office but big hearts and great customer service. Sergio is incredible on customer service. Thanks for restoring my faith that you can still have people who care about their service to customers!!!

Jon Whitcomb (Top dog)

Very nice family run business, always great service, especially Sergio whom I dealt with many times. Friendly staff and our rentals have always been very clean. We use them through the Costco Travel site, under car rentals and get a better deal, plus no charge for the second driver.