Restoration Heroes - Orange County

Mary Coleman

We had an undeniably very difficult experience with water pouring through our master bath flooring down to the main floor due to an error on the part of our plumber. (A story for a different, not so happy review on another day). Restoration Heroes showed up quickly, began work right away, and assured us they would be able to take care of the damage. They had sophisticated technical equipment to properly fix the issues. We had repair needed on both floors, so parts of our living room were blocked off by plastic as was most of our upstairs master bath. It took 10 days for the fans and the dehydrators to dry us out, and each day we had RH people checking on us to assess the progress. RH was professional, polite, and great with daily communication -- each technician who showed up was respectful, arrived when he said he would, and even helped us with a bit of education about the process. In addition, and most remarkable, they even made good on some very expensive medication that was ruined by a refrigerator being shut off because of their equipment. In these days when there always seems to be an excuse for poor service, whether that be supply-chain issues or staffing, it was a lovey experience to deal with this company that actually followed through on every promise and took responsibility for their actions. Gus was our "manager" and even tho we had a bit of a timing gap in our communication with him, he made sure the right things were done. We commend him. Angelica in the office was also helpful and we compliment every single technician who came to our house to assess the progress of the repair daily. We are left feeling very positive about and appreciative of the integrity we were shown by Restoration Heroes. Your business is aptly named.

Cynthia Hyer

It’s never easy having a sudden water leak in your home. Gilbert and his crew came out immediately and lived up to their name, “Restoration Heroes”. They began by very systematically going through my home to find out where the water was coming from and drawing up a plan of action. Every step was carefully thought through and thoroughly explained. I always felt I was in trustworthy hands. I greatly appreciated how they stepped through each action with me so there weren’t any surprises. Additionally, Gilbert went out of his way to help me call my insurance and talk on a three way call so he could make sure everything was explained thoroughly to them. During my dry out time, Gilbert called or texted every day to give me an update on how we were progressing towards our dry out goal and make sure I knew where things stood. More impressive and impactful, he also called to simply check on my family throughout our process. The company was incredible to work with and I would highly recommend them if you should ever find yourself in trouble. Furthermore, if you request Gilbert, I can promise you will be handled by the utmost professional, kind and respectful employee.

Lulu Ghosain

We had a water leak in our bathroom, and our floors were damaged. The plumming company called Restoration Heroes who responded immediately , diagnosed the issue , explained the process, and educated us regarding all aspects of the clean up operation .. They dispatched a crew the next morning and worked with our insurance company to approve our claim. Gary answered all our questions, was so patient and kept us informed of the remediation progress on a daily basis . All the staff were curtious, took Covid measures, dried up the water damage , cured the mold and cleaned up the area after the job was done . Their professionalism and knowledge turned a stressful situation into a comfortable experience. I highly recommend Restoration Heroes.

Love All

We used Restoration Heroes after having significant water damage to our home. Using Restoration Heroes was the best decision we could have made. Gary and his team communicated and worked excellently with the insurance company. The entire team was professional, helpful, communicative, extremely detail oriented on documentation, and just fantastic to work with. We would recommend Restoration Heroes to anyone who would need emergency services. Thank you Gary.