Action Auto Cypress

Hoàng Thị Dung MN Phương Đình

Great customer service, polite and professional. Car was fixed very quickly and reasonably priced. I would definitely recommend

smrenshaw

Been coming here for years. They have kept one of my vehicles from completely deteriorating and have solved some odd problems that I have encountered with no idea how to fix. They are also pretty darn quick, despite always being busy, and have always been able to fit me in with a more than reasonable turn around time.

Susan Wright

I wanted a thorough inspection of my car. Oliver was very helpful and I had the needed repairs. The car is running great and I’m going to bring my other car in soon.

Andrew McIntosh

1. Overcharged for alignment 2. No printout of alignment specs 3. Rear alignment was off 4. Alignment should never have been done because the front left suspension was bottomed out. The Action Auto nightmare started when I needed an alignment for my 1995 Mitsubishi 3000GT VR4 after hitting a large pothole. The car pulled to the left and I was worried something was damaged. I called Action Auto and got a quote from the manager Brett for $130 to do a 4 wheel steering alignment on my lowered vehicle. I explained over the phone that the rear steering rack needs to be disconnected and adjusted in order to do this alignment. He said "Sure we do a lot of these cars we know how to do it". This turned out not to be true. They don't take appointments so I had to go in early and wait about a half hour before they put the car on the rack. I told Brett I hit a pothole and feared something was damaged. They checked The suspension over and said everything looked "ok." However, they missed one crucial issue, the driver's side front coilover locking ring had come loose and the coilover was bottomed out! That means the left front wheel was an inch and a half lower than the rest of the car! Half way through the alignment, Brett comes out and says he needs to charge me an extra $60 because he had to disconnect the rear arms. This was already discussed over the phone and the price was quoted $130. This is a red flag when half way through the alignment, after your car is already on the alignment rack, the manager increases the price! There was no mention there might be an extra charge BEFORE the alignment. Also they didn't know the location of the front camber adjustments. This was red flag number two. At the end Brett prints me a bill for $195, yes $5 more than he told me. When I asked for a printout of the before and after alignment machine specs, he said "the printer was broken." I drove the car home and checked the camber adjustments in the front. One side was completely maxed out, and the other was in the middle. I then stepped back and realized the car was leaning to the left! I called Brett right away and he said to bring the car back in. When I did, that's when I checked the front coilover and found the issue. It was completely bottomed out!!! The rear was out of alignment as well which is why Brett didn't want to give me a printout. They disconnect the rear arms and redid the rear alignment a second time. I watched the tech do it this time and it took him only 10 minutes to perform this extra step which I was charged over $100 for! I feel I was taken advantage of by Brett and overcharged for an alignment that never should have been done. They should found out right away that the left side of the car was over one and a half inches lower than the right side. I ended up having to completely redo the alignment again at another shop. Andy's Alignment did an excellent job and was almost $100 cheaper!