Velocity Truck Centers - Fontana

Category: Truck dealer in Fontana, California

Address: 13800 Valley Blvd, Fontana, CA 92335, USA

Phone: +19095104000

Opening hours

Sunday: 6AM–6PM

Monday: 6AM–12AM

Tuesday: 6AM–12AM

Wednesday: 6AM–12AM

Thursday: 6AM–12AM

Friday: 6AM–12AM

Saturday: 6AM–6PM

Reviews

Jjaarreedd Dduupplleexx

Aug 14, 2022

I used to work for Freightliner of AZ was there first ever mobile service mechanic they had built there first ever service truck out in Chandler but I must say the Fontana location has there stuff together and seems to run a better operation at there location then Chandler store did very professional with great costumer service

Misty Newhouse

May 21, 2022

Worst ever! My husband let the mechanic know that his yard already repaired the pipe under carriage and manifold at the company yard. They ran diagnostic and Only fixed what they already repaired. Re-gen twice and sent us on our way. We aired out the cab for 5hrs, cleaned it thoroughly. last night the fumes were so bad we were awake the whole night sick and the fumes were worse than the day before. Unfortunately his company is contracted to this repair shop. I just don’t think they should be charging the company again if they are not going to fix the problem initially.

Gokhan Bulak

Apr 6, 2022

This message is written directly to the owner. Dear owner, you should not be allowed to be in business of this kind. Your management of the operations of Fontana service is downright hostile toward you customers and hurting a lot of small truckers that happen to to put their trust in your establishment. I checked my truck in for repairs and recall issues on Friday evening. It is Wednesday afternoon now and your shop failed to replace my flex exhaust pipe that was leaking and yet to check and diagnose the air leak. Who manages your second shift? The answer seems to be "NOBODY". You are sir, costing me thousands of dollars of revenue because of your inefficiencies and incompetency of your operations staff by letting my truck sitting on your lot almost one week now. It is a 3 or 4 hours of repair work, but your second shift staff can't seem able to pull it of. If I were you, I would have been ashamed of myself for treating my customers so poorly and running an outfit that this inefficient. I have to say that I commend you trying answer your reviews. Don't talk the talk. But walk to walk. Do something to improve your service standards at this location. First of all, have someone answer the phone for crying out loud. I tried 20 times some days with nobody answering the phone. A business establishment in service industry should be able to answer phones. This is very simple and basic thing you should try to accomplish. Answer the phone when customer calls. Please do not reply to this review unless you mean it.

Harminder Saini

Mar 20, 2022

I dropped off my truck last Monday for some recalls and couple more work had to we done the girl took my truck in she said it will take 24 to 48 hours before they can check my truck. She said she will call me and let me know what’s going on it’s Saturday now and she never called me . I’m calling every day to check On my truck but everyone’s keep telling me they still working on it and it will be done by end of the day but that day not coming.

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Questions & Answers

This place sucks bad costumer service

Arminder Gaindu | Aug 25, 2018
cassandra fowler | Aug 25, 2019

Hell 2 weeks for me and when complete they never contacted me

Are they open on Sunday's?

Marion Patterson | Aug 25, 2018
Francisco Amaya | Aug 25, 2018

Yes

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What time is open

just danny | Aug 25, 2018
Alan Brown | Aug 25, 2018

The service department is open 24/7 and the parts department has a night window maybe closed some holidays.

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Where is the next closest Freightshaker shop and are the mechanics there at least trained to repair trucks?

Lloyd Cresci | Aug 24, 2020
April Weaver | Aug 24, 2020

Fuel tanks redo made it worst have to pump up fuel to start up

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Why does this place takes along tyme to provide customer service..long lines and not enough reps to attend customers

Melissa Arellano | Aug 25, 2018
Troy Simmons | Aug 25, 2018

They dont care

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This place install refrigerator in 2019 cascabea

Arthur Johnson | Aug 24, 2021
Andy Scinocco | Aug 24, 2021

You bet they will!

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Does this location have a body shop?

Proud American | Aug 24, 2020
Velocity Truck Centers - Fontana | Aug 24, 2020

No, our Fontana location does not have a body shop on site. We do have a bodyshop in the town over in Ontario. 1031 E. Holt Blvd, Ontario, CA 91761. They are our dedicated bodyshop in the Fontana/Ontario area. https://www.velocitytruckcenters.com/location/ontario

do you carry 26 footer truck

Jeff Lo | Aug 24, 2020
Velocity Truck Centers - Fontana | Aug 24, 2020

Yes we do. Feel free to stop by and speak to a sales person :)

Do they have a shuttle to drop me off

ray Sewell | Aug 24, 2020
George Rickards | Aug 24, 2020

No,but they pick up and drop off my trucks from my location.

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Hi, do you can order the pklate that goes on the engine with the family and serial number?

Accounting | Aug 24, 2020
Velocity Truck Centers - Fontana | Aug 24, 2020

Yes we can do that for you. I'd recommend calling the store service dept to arrange this. (909) 510-4000

Why does this place have such bad customer service, any answers from the people that work here?

JCM | Aug 25, 2019
Luis Escobar | Aug 25, 2019

Lately they are working fast to help every single customer (FONTANA) my last 2 visit in & out in less then 30 minutes..

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I need corporate number and E-mail please

David Figueroa | Aug 25, 2019
Velocity Truck Centers (VTC) | Aug 25, 2019

562-447-1200 is our corporate #. We don't have a single corporate email though.

how much is a starter for a cascadia 2010 dd15

Mario Godinez | Aug 25, 2019
Velocity Truck Centers - Fontana | Aug 25, 2019

Hi there, i'm sorry i don't have an answer to that (i'm just the online web guy)... best way to get pricing is to call our toll free parts #877.727.8752 they can get you pricing there. (they may ask for your vin#). Thanks for reaching out.

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What time is the store open

Rafael Hernandez | Aug 25, 2019
Yellow Taxi Cab Inc | Aug 25, 2019

At 8AM from Monday to Friday

The open today

fredy cabrera | Aug 25, 2018
Francisco Amaya | Aug 25, 2018

Yes

Hi do you have any 2018 or possiably 2019 for lease or sale? if so what brands?

Hollywood Logistics | Aug 25, 2018
Rafael Tapia | Aug 25, 2018

freightliner

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What time they sell truck parts?

sokol hema | Aug 25, 2018
Cortland Bullock | Aug 25, 2018

Parts is open 24/7

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Head lights Cascadia 2013 left and right how much

Jose J. Rosales | Aug 25, 2018
Velocity Truck Centers - Fontana | Aug 25, 2019

Hi there, for accurate pricing, please call our toll free parts hotline, they can give you a quote there. 877-727-8752.

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Hi my question for anybody that might know about the egr acctuator on a 2012 freightliner. My question is mines is leaking coolant, do i have to buy a new one or can i have new 0 rings put in. Thx

jesse reyes | Aug 25, 2018
Muamer Cutuk | Aug 25, 2018

Hey, i have a 2013 cascadia, i also have the same issue, i have to buy the whole thing not the gasket. It's all one piece and they don't sell the parts separately. Hope it answers your question. Dd15

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If I buy something in the city of industry branch and it does not work for me, can I return it in fontana?

Listo Chavez | Aug 25, 2018
Lily D | Aug 25, 2018

It is best to call fontana customer service and ask if it is possible to return it

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Left side of engine leaking oil

El Doctor | Aug 25, 2018
Juana M. Galvan | Aug 25, 2018

This is the place to go....

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