Pacific Boat Trailers

Melanie Arzani

Fantastic company to work with, both on their website and by phone. Friendly & professional, they work through purchasing and shipping changes with ease and patience. Highly recommended!!

larry cox

I have a Pacific Boat Trailer and purchased parts for my trailer. There was a problem with my order but replacement parts were sent. Unfortunately there were paperwork problems with sending the replacement parts over the border. Sergio assisted with this in refunding me the duty charges due to the paperwork issue. It took much longer than expected to get this resolved but it was taken care of eventually.

Jeremiah

I recently placed an online order for a couple of bearing kits on the Pacific Boat Trailers website. Their prices were affordable and upon placing my order I received my email confirmation. Following that, I received notification via email during my order processing, after shipment with a tracking number and then more notifications showing where my order was in the delivery and finally once it was delivered. I have to say that they offered the best notifications that I have ever received from an online transaction from any company. My order arrived and it was exactly as described on their site. Pacific Boat Trailers is absolutely incredible!

Dave Barr

Took my recently purchased, and older, boat trailer in to have some "upgrades" done. I was greeted by two nice guys, Ernie and Luis, who gave me their honest opinions about how to best meet my needs. Instead of up selling me on a new trailer, they talked about how well built mine was even though it was 25 years old. They offered sensible upgrade options, plus insight on the others I had wanted based on what I'd seen on other trailers. One thing I really wanted, and honestly needed, was a trailer ladder near the hitch so I could safely get onto my deck boat. I loved the cost effective and reasonable ladder set-up they came up with. All the work came out awesome; LED light kit, new disk brakes instead of drum, hitch setup and such. After getting the trailer home, and spending some time working on the boat itself, I figured out the ladder setup wasn't cutting it. Although I thought it was good initially, using it a few times clearly showed me it was not going to achieve what I'd originally wanted. A way to safely get on to my boat, both for me and my wife. I returned with the trailer, and after explaining my concerns, the Luis agreed without issue. He apologized, even though I originally told him I had thought it was good, and explained that it doesn't happen often but sometimes things don't quite work out when but in to practical use. He squeezed me in the next week, which was greatly appreciated, and added a step to make the ladder and handle just as I had needed. No hassle, total professional, customer first approach. I recognize that having "custom" work done on an older trailer can be a challenge, especially when asked to do it as reasonably as possible, but the willingness to do it as close to my expectations as possible was not only amazing, but honestly refreshing. They've got some really good people down there, and I don't want to overlook the front office gal either because she was always so patient and helpful too, that make this team worthy of your consideration.