Windsor Vallejo Care Center

grandmatarah

My mother was dropped! When it was found out she had a broken collar bone, all the staff could say is, what? How could did it happen? She was not bathed for months!! When she had to go to the doctor for a wound check, she came into hospital not able to move 1 entire side. She had back to back strokes, all the staff could say is, no she didn't. She was not taken care for months. If it wasn't for my aunt, and friends she would not have been feed properly. We called, could not get to her. All of us called!! None of us could talk to her. Not even a week after the strokes, she was being taken care of by the hospital. She died. She was a vegetable. Could not speak or wake up. I blame this place! My mom, my children's grandmother is gone.

G C

I would not place my worst enemy in this place. My aunt spent a month there; she was left to sit in her own feces for hours at a time, was dropped from her bed. The care was just not what my family has experienced at other skilled nursing facilities in the area.

Luann Wilson

My elderly mother fell and broke her ankle in June 2015 and was sent to Windsor Vallejo Care Center in Vallejo, CA. She should be back home in the next few weeks. If you are able to choose care centers, don't choose Windsor. My 73 year old mother is alert and knows what's going on. But if you have loved ones who aren't don't send them there. If Windsor is the only option, I suggest you make your presence there known. They are always short staffed. CNA's walking off the jobs. The CNA's make it known that they hate it there. The call lights aren't answered in a timely manner. My mother's room mate was choking once on dried pancakes and so my mother and the lady in bed B started yelling for anybody, a CNA came in and told them to shut up. My mother was like that lady is choking. Now the patients/families got a letter that patients or families/visitors are not to go bother staff for another patient. In other words, if it doesn't pertain to you or your own family, mind your business!! I said, LIKE HELL!! I am not going to stand by not doing anything if someone else needs help. Then from the beginning, I was told Windsor did not supply bed pads "chux" and to make it easier on CNA's and my mother I should supply them. They don't want to change the beddings. My mother was there for the first couple of weeks, the bed sheets, pillow case was not changed. She didn't have a bath or hair washed. I was asked if I could supply wipes too. The CNA's were using 3 or more bed pads at a time. I told nursing that I have been spending $100 a month just on bed pads and to find out they were wasting them. My mother comes back from therapy and discovers some CNA came in to her drawers and took some of her pads. I ain't supplying them for the whole damn place. Then I am bringing in snacks and food once or twice a week so my mother doesn't starve. I have tasted the food. It's awful. The portions are real small and the food is dried up or disguised by a ton of gravy that you can't tell if it's ham or chicken. The dietary staff has walked off and housekeeping was doing the cooking. They serve the same thing to everybody. Not taking in account of the patient's diets. If they are diabetic or if they have allergies. I have worked in assisted living and care centers and those places weren't that great either but we were more organized and ran better. The housekeeping/laundry has lost clothing even though patient's names are marked on each item. Patients have had things stolen and Administration says it's not their responsibility. I questioned why then are the families filling out inventory sheets of all belongings and their value. One patient had laptop stolen and was told uh sorry it's not Windsor's responsibility. I have nothing good to say about Windsor. The only time they were full staffed and acted like they knew what they were doing is when State came in. Ombudsmen have been there many times too but I haven't seen a difference except when State was there.

Carla

Please if you can, never take your love one here. I tried very hard to get my mother in one of the Fairfield facilities. But because of her condition only Windsor could take her. As long as she had Kaiser covering her and she was on the 400 hallway she was getting decent care. I would say 90% of the nurses there are only there for a paycheck. One of the LVN changed my mother's linen and was going to leave the dirty linen on top of her clean bed. Now mind you her Supervisor was standing right there watching her and never said a word. I spoke up and said I know you are not going to leave that there. She replied I was coming right back to get it. I then stated well put it on the floor or take it with you now. After my mother medical through Kaiser ran out she was moved to the 300 hall way. Once you are moved to the 300 or lower hallways the care gets worst. The wound care nurse changed my mother's wound and left the nasty, dirty, bloody bandages on top of her tray and I have the pictures to prove it. Then one day they had to send her to the hospital. They had brought her lunch right before she left. I went back there a day later to pick something up and that lunch was still sitting there. That should have been picked up when they picked up the lunch trays. I have pictures to prove that. I was told that they was the worst place and they were so right. If you are not there on a daily basis to make sure things get done and fight for your family member they will let them just sit there and lay there. Please I beg of you if you care for your love one try your hardest to put them somewhere else.This was first and only time I had to deal with a care home and it was the worst experience I ever had. Yes, I did try on many occasion to get her moved but because of her condition the other places couldn't take her.