True Value Hardware Of Cotati

Jaime Meyers

First time in the store and their employee Sam labeled me a thief and asked me to leave. I just wanted to see what the store had to offer and this is what I get. I purchased the item I had and won’t be returning

Bob Alligood

Popular small hardware store across 101Hwy. Well stocked full service to find what you need. I was helped find special size rubber o-rings for a tub drain and a personal shower hose both big box warehouse stores did not stock. This enabled me to complete my repair same day.

Stephan Golux

Up from some distance away - and really liked the redwood picnic tables they have - we asked about delivery, and Sam (owner/manager?) was SO helpful and quoted a really reasonable price for a fairly distant delivery run. The following week we called in, paid for the table and delivery, and he came out same day, great energy, great help, and we have a really nice and fairly priced table. We are really happy. If we lived closer, we would be frequent customers. Thanks Sam.

Teal Desmond

I go to True Value to support the local retailers. The store is more expensive, but it's local and convenient. The last time I went in, the women was not very nice, and not user freindly. There never are many people shopping, but the employees make you feel that you are a bother. I have worked with the public for over 45 years. Your store, all employees, but maybe 2, need customer service work. They need training. The receipt I have has the name Sam as the associate, but I don't think that was the lady's name. Rude! She needs to not work with the public or change her attitude. Very dissatisfied with the service that I receive there. I will stop by, 1 or 2 more times to see if it's better. Ive shopped there for many years and it's gone down hill each time I go. It's too bad. I hope you know, bad service travels faster than good service.