The UPS Store

V

July 30th, 2022. I just left the location. The gentleman who helped me was super nice and professional. My experience with this location has always been positive. I don't come to any UPS store locations often, but when I do this location is the one I visit.

Suzi Conroy

I placed an order last night online to have documents printed, didn't know I could just send an email with PDF's? I was given a confirmation with a 2:30 PM time to pick up. I called in the morning and spoke with a woman, Ronnie, (sorry not sure if this is how she spells her name?). She explained the manager would need to handle when she gets in but would place a call to see if she could talk her through it so I could them sooner. She also told me she is also being trained to print the online orders. I happen to be going by the store around noon and dropped in, she had not heard back from the manager and tried again. But while there I found out that I could have emailed them much easier and all workers could handle. She went the extra mile and worked with me to email the docs from my phone and printed them for me right there and then. She was so helpful, welcoming, friendly and went above and beyond. The other gentleman working there although I didn't work with him I saw and heard how professional he was with all the customers. What awesome employees the store is lucky to have them. Wish i got the mans name!

Patty Crouch

This UPS store is conveniently located on Atlantic st, facing the street. We headed over at around 11am on Monday...line was out the door. 2 employees, trying to get through line but slow going.Inside had some graffiti on walls and display but appears to be older, so it feels like they are just there and do not really care of building appearance. They take Amazon drop wrap or non wrapped so that is why the 4 star!

Yenny

Carol, was so much of help! Great customer service! I bought an item online and the store website never informed me that UPS did not delivered to PO Boxes. I kept receiving emails from UPS website informing they couldn’t deliver the item. I tried calling but no success with my tracking number. Finally, I stopped by the store and was helped by Carol who help me call the UPS 800# and locate my item. It turned out to be that today the final attempt was completed and was scheduled to be return to sender. Carol, along with the customer service rep where able to put a hold on my item so I can pick it up. Finally, I want express how patient, attentive, courteous, and professional Carol was to us. Thank you for your help!