FedEx Office Print & Ship Center

Eric Christensen

I needed to send out a fairly large package today using FedEx. Usually I use UPS, but the product manufacturer gave me a free FedEx label. I never used a FedEx facility and didn't even know where one was near me. I found this one on Google Maps really fast and checked out the reviews. I noticed a lot of low star reviews and was concerned; most of the reviews talked about "bad customer service" experiences. So I get there and get in line; I watched around seeing if any of those "bad customer service" experience may be true. All the employees seems to be nice and were handling their job well. I step up to the help desk and they start the process of getting my package shipped. There was some minor issues getting my label printed; but the employee was extremely apologetic about it even though she didn't really need to be. It was a very pleasant experience. Then my eyes were opened to maybe why some one star reviews were coming in. As I am about to finish up; a customer that had been using a copier in the "SELF HELP" section of the store comes running up to the counter (skipping the line) shouting "Lady.., Lady.., HELLO!" "Is anyone going to help me over here"! The employee, in shock, polity says "once we are done with everything here we can help you". Then the customer, still angry, says "Are you the only employees here?". ... I work in IT, so I understand what these employees were going through here. In the world of computers and technology there is a high learning curve to things. This can really frustrate a customer trying to make a copy of their documents and the computer/printer isn't working. They don't have the knowledge on how to resolve the issue. In this case the customer was using the "SELF HELP" section of the store. Self Help means there won't be any employees in that section of the store.. it's SELF HELP. If there is a problem get in line... don't be a jerk. The employees at this store handled the situation very well and it looked like this isn't the first time this has happened. So maybe some of these one star reviews aren't deserved. Maybe things just didn't go your way and that frustrated you enough to leave a bad review. If you're having a hard time with something, get in line and wait your turn. Calmly explain the situation you are having with them. Then it's on them whether to be kind to you or not, but if your rude be expected to be treated rude or harsh back. Good experience, clean store, experienced workers!

Mark Barker

Went in to drop off a package with a pre paid label. Was friendly greeted by one of the older lady’s and patiently waited. A younger girl helped me at the counter, she started questioning the packaging box I was dropping off (that they delivered to me). I let her know that’s the way it came and she got super passive aggressive with me for no reason. Explaining their policy on verifying what’s in the box. I understand the need for that, but she was not really polite about it. A shame because I have been here a few times before and had a good experience. Definitely soured my afternoon, thanks FedEx.

Mo no feo

Very very bad service. The people that are here are just very rude. They do NOT like to be bothered. From the young black girl with the curly hair to the old white lady that doesn't know how to say thank you. I just don't get why if they don't like to be around people,why in hell do they get customer service jobs. They should get a job in a cubicle where noone bothers them. Very POOR customer service. I honestly forced to come here because I live just around the corner. I should not have to go somewhere else just because these people do not how to treat others. Again, I have to understand because I don't know if they just got beat up by their boyfriend or just got told off by a brave customer that actually speaks up. I typically don't like conflict with people. I truly believe that their actitud and their actions towards others reflect how their home life is. Either this is how they get treated or just something in their childhood did not go right. For all we know they probably got sexually abused by their father, brother etc. Anyhow,God forgive them for they do not know what they do or say. Be ready people when you visit this location because you will get tested. So,if you are not ready,they will ruin your day.

D J

Unfortunately, these folks failed on all fronts. Poor finishing service topped with poor customer service. They spent 5 minutes explaining why I was required to buy their work AFTER they botched it because of the product and labor they had spent on it. Odd for a company so large to choose to not stand behind their product. It was a simple job - 3 large laminations. I wasn't upset that my poster prints that I supplied were ruined - but why should I have to pay for a job not completed correctly?