Action Appliance (The Maytag Store)

Earnest Pittman

We got a good education about new washers federal specifications regarding wash water levels. The salesman was very honest and knowledgeable about quality dryers. If you're buying appliances and you're looking for good hometown honest salesmanship, buy from Action. We bought our washer and dryer at Action several years ago. It was good business then and is still good business today.

Deidre Ramos

I was very impressed at how fast I got an appointment to check out the problem with my washer. They received the parts I needed and had it up and running in just a week. Thank you to Michael and Andrew for their great customer service and timely repair!

Nadine Gray

I have to give Action Appliance 5 stars without hesitation! I called this morning because my refrigerator was not cooling when I got home from work yesterday. They squeezed me in today and then said my compressor went out. It is under warranty but I couldn’t get an appointment for the warranty until September 15…and that’s just for the inspection! I called Action back and spoke to Lindsay…she was able to get me scheduled for this afternoon and now I have a working refrigerator again! Andrew was a great tech…very informative and helpful. I can’t thank you enough!!

John Cusack

It is sad when ownership creates policies that are anti-customer service. A case in point was my unfortunate experience at the Maytag store on Ynez. My washer had a defective lid interlock switch that prevented the rinse and spin. I needed the part immediately. I went to Maytag and purchased the switch for $32.00, very pricy, but needed part like NOW. The store policy is all parts sales are final and a reminder to diagnose the issue needing to be fixed carefully. It makes sense since who wants to have open returns. I returned home and was immediately convinced by my wife that it was time to get a new washer and drier. THIS IS WHERE THE FUN STARTS. I went back to Maytag with the part in its unopened packaging. The clerk said, "I can't refund your money. I said, "You mean you won't". Uh, Oh. not good. The clerk said she would call her management. Of course, management said the policy stands, despite being returned on that day, unopened and ready to be placed back into inventory. The clerk got triggered and accused me of threatening Maytag with a bad review. Ya think. Here's a tip for the owner to prevent this from happening again. "Thou shall not return any part if the original package has been opened". Based on the eventual attitude of the clerk and the final decision of management, I would avoid this company and seek products and services elsewhere. Very, very, pricy,