Orange County Emergency Pet Clinic

Michelle Choe

Dishonest business practices. Believe everything you read - they are all about making money here. It's weird when the only positive reviews are for putting their dog down :/ If you are reading this while you are waiting, I would grab your pet and leave to another facility because 1) they will overcharge you and/or 2) your pet is not in critical condition and they will have you wait hours and hours with little help given. After 2 hours of waiting, I was given an estimate in the high hundreds (I think most people end up spending $500 minimum to thousands in one night) and I ended up asking not to do all the testing and procedures because it was taking too long. It took almost 4-5 hours to complete a blood test, which I was calling and asking the front desk for updates often to even get this done. They deprioritized my dog's issue right away. They wanted to do x-rays as well but they said it would take another 2-4 hours so I elected to take my dog home (suspected UTI) with antibiotics since she had been given pain meds. They had to process my refund of procedures not administered and it's been weeks since my visit and still the refund is not processed. I called and they said they would prioritize my refund and it's still not paid. Funny how they are so quick to take my money but so slow to help my dog and slow to process my refund. At what point would you consider this theft? :/ Just be careful - they are the only option around so in case of emergency I'm sure it's better than nothing, but there are much better options in south OC so I would head to Irvine area, especially at night if there is no traffic. Avoid this place if you can! I factchecked my experience with employees at my dog's primary care vet and she said she hears this often and would advise going to one of the facilities in south OC if we can.

Nemirah

I don't usually leave reviews but after my experience I feel I need to advise people away from taking their pets here. My experience is very similar to those in the comments, where I left with the feeling that I was being told lies (or a stretched truth) just to get money out of me. We brought our dog in after a few seizures that day. When we where seen by the Vet she asked why the dog needed a visit. I explained what had happened and she immediately jumped to talking about putting the dog to sleep as an option, OR she could run EVER test to see what's wrong. Now I understand the need for tests but we are tight on cash and wanted to just try tests that made sense for what we came in for maybe we could narrow the search and lesson the cost. We weren't asking for any freebies but at the sight of any sort of deviation from the 2 option, she got annoyed and impatient. After saying a brief 'we don't have the cash is there anything else we could do?', she said "I don't know what you want from me". Seeing how the conversation was going in a circle I decided there was just one thing I wanted to know before I made a decision and I asked if the dog would be in pain if he had another seizure. She told me "very much so" which I now know after getting a second opinion is not likely. Long story short she had given us the option of putting the dog to sleep or get charged $1600 to diagnose (so we can then find out how much I'd need to pay for a cure if there was one). Dog is in good health and ALIVE. Keep yours that way by staying away from here.

Danae Aballi, Realtor

We had a very hard situation of having to put our beloved pet down on a Sunday. We were in a panic about her not seeing our regular vet as we weren’t sure what to expect and we had heard a lot of bad stories about emergency vets being overly busy and all that. Even though it was one of the hardest things ive ever had to do, I feel so grateful that the receptionist, the nurse, and the doctor all were extremely kind and gave their heartfelt condolences. They also made Lola comfortable and gave her fuzzy blanket and soft dog bed too. It’s a high stress place and I saw more than one customer act very ugly and rude (to the point that I personally would have refused their service or called the cops! Cussing at them and all that). But that sweet receptionist said she wouldn’t let it bother her because she knew they were having a difficult and stressful time. These staff members are heros. They deal with super high stress emergency situations all day and they deserve your thanks and appreciation. Mine too. Kindness goes a long way in these tough situations and I appreciated them.

Lu1990 Al

MONEY FEENS!!!! I’ve had two experiences with this place, shame on me for not learning my lesson the first time. I lost not 1 but 2 pets because of this place. I won’t go in to details because the loss of my babies is too present but, just observe and I cannot be lying that before they comfort you and tell you how your pet is doing they will worry about getting you a quote first. Of course that’s their priority not your pets life. If you decline their services be careful. They will probably be upset and are not afraid of showing it. I wouldn’t be surprised that they do something to cause your pet more harm if you decline the services. I have a gut feeling that they might’ve caused my pets death because money was their priority and I chose not to spend it there. If you truly love your pet don’t bring them here!!!