Canyon Lake Veterinary Hospital

Lisa Cameron

Called ahead to ensure that my 15 year old dog would be able to have her rabies vaccine outside or in the car. She is hard of hearing, struggles with mobility, and is generally nervous around other dogs. The staff told me this would not be a problem. I arrived at the office and asked them again if they would be able to accommodate my request and they said they would. Only after I paid did another staff member come to tell me that I had to bring her in. Despite my dog being in a fully air conditioned car with my kids, they said that due to the risk of overheating, I had to bring her into the office. As expected, she was very nervous and scared. Had I not paid already, I would have taken her elsewhere.

Nadine Blumentritt

My husband had a very bad experience today with the staff, and because of their attitude his dog lost his scheduled surgery appointment. Now we are taking our animals somewhere else, because of their unreasonable behavior.

Denise Marshall

Showed up without an appointment and was told they don’t do walk-ins. I said okay and was going to make an appointment - the time they offered was three weeks out. I would’ve been a new client and I understand the concept of “establishing care”. I have an 18 year old Maltese that has some issues here and there nothing too major; eye infections and maybe some skin issues, so I asked the gal at the front desk if once we are established patients would they work us in if the need arises. Her answer was no, if you have an emergency, they’d refer you to an emergency care facility. I said that I wasn’t talking about an urgent situation like my dog bleeding out, but maybe an eye infection that couldn’t wait three weeks - again, her answer was no, they don’t accommodate anything outside of an appointment and that I would need to take my dog to emergency. Still shaking my head as I’m new to the area and I guess I’ve been spoiled all these years by having a vet that would work us in should we have a need - don’t get me wrong we’d have a wait, but they’d definitely see us....the sentiment at this office felt cold and unaccommodating...I’m sorry I guess I’m just used to having a relationship with our family vet.

John Moore

The staff was very helpful. The dental work that I had done on my dog was outstanding. The information I got after the procedure was well explained. The interior of the building was very clean. And I got a 10% senior discount.