Lowe's Home Improvement

Steve Robba

Self service. Same at home depot. Good luck finding people who can help you there. People at the register but to get real help? Your on your own. So sad how customer service is only in the past

Ray Kurdy

I always like to support my local store and also support lowes in general because it is NC company. I bought storage cabinets on line.and they were sitting in my garage .last Sunday. I open the first box to assemble it .the materials was very poor and bad quality. the wood is coming a part as soon as putting them together.so I took them back to Ballantyne commons next to my house .the girl said they been over 90 days and can not returned I ask for the manager and he said the same.so someone can return item without recipe But I can not return an item have recipe. With bad quality and bad material ,. I left the boxes there and told him to throw them a way that was done on June 5 th at noon

T T

Lowes delivery changed my delivery time without telling me. Then after waiting for 4 hours I called in and the first representative lied to me still, told me I should get the deliver in the next 30 minutes because the truck only has one more delivery before me. After another hour when I called a new representative told me there are 6 deliveries before me and I had to wait for an uncertain amount of time. I asked for a refund at this point and asked the deliver to not be made since I had to leave soon after. It is an empty house I haven’t moved in so at that point I had literally sat on the floor for 5 hours. The representative said it’s done but when I asked for a confirmation in writing, he wouldn’t give anything. When I asked how they can practically ensure no delivery is made in mistake while I’m away and this potentially causing damage to the item and impact me from receiving a refund, he raised his voice and told me I just had to believe him and he sees no reason for my concern. When I pressed on it again, he stopped answering or saying anything at all, leaving me hanging there for another 5 minutes. I’ve had representatives hang up on me when they can’t answer a question and I get it when they are having a bad day but my ask isn’t this unreasonable and his way of treating it is just beyond rude. His name is Mario based on his own account.

Jessica Bideau

What a terrible experience I had today at the Lowe’s store 1112. I needed to buy a closet sliding glass door that I had bought months ago at Lowe’s and one of the doors got broken, so I needed to replace it. My contractor friend who’s doing the works, Jay on my home came with me to Lowe’s and we went to the doors and floor section and spoke with a woman Who said we need to speak with Tyler and she called a code 1 and we waited there for several minutes until someone finally showed up. A new associate came to assist us and we asked him where we can find the doors and if we had to order them and he acted like he had no idea and he said he’s never heard of that before and he said he’s owned five homes and he’s never seen or heard of that before and he said you need to speak with Jim, he’s here during these days of the week and I said, I’m not coming back to see somebody to ask about these doors. I told him you need to call somebody if you’re new and you don’t know what we’re talking about. He was disrespectful, being a smart Alec, making little comments to me and completely rude to me and the person who ended up finding the doors that are in stock was my contractor friend Jay after we had spoken to five people employed there. As my contractor friend Jay and I were standing there asking about the size of the doors I let them know we needed to have the widest ones they have, which is not what I got, but I have to now return them back to the store. Tyler and another gentleman were standing there with the new associate and Tyler did not apologize to me, I do not feel valued as a customer and I felt very disrespected by all of them. Especially the new associate who consistently made smart Alec responses towards me and Tyler finally asked him to go away when I asked him was he trying to be a smart Alec. I have a manager who is not being apologetic and not trying to fix the situation and I have an associate who acted like we were asking for something he’s never heard of, when in fact you had it there at the store, but I was given the wrong size. The new associate wanted me to come back during someone else’s working hours instead of saying hey, I’m new let me get some help, but instead wanted me to inconvenience myself to come back to the store. I left there feeling upset, I left there feeling not valued, I left there saying I don’t ever want to come back and I will let everyone know what a horrible experience I had. The only person who was friendly and professional was Alice the cashier.