Tropical Smoothie Cafe

Devin

This place used to be so great. But after walking in today and seeing all the flys on the to go orders the Register area and the tables. There were 5 flys on the plastic thing at the register. This is so nasty. No thank you. Flys are the easiest thing to get rid of in food serivce. If you cared about food saftey that is. My boss still decided to order. Except they were out of bananas, out of flat Brea and out of cups. How the heck dose a place that sells drinks run out of cups. Those expensive smoothies were put into 2 little cups. Close it down you guys have lost the will to do proper business.

K C

The wife and I took a few of our friends (who were from out of town) to get smoothies on Saturday morning. We ordered the smoothies and presented the cashier with our “punch card” which entitled us to 1 free smoothie based on our previous smoothie purchases…the cashier said that they were not going to honor our “punch card” because they recently phased it out… I can understand NOT issuing any new cards but not honoring a previously punched card is extremely poor business practice! We have been loyal customers for years and we will NOT be going back. Was the cashier and manager on duty misinformed or is this how you run your business??

Rylie Gill

My roommate and I were once absolutely addicted to this tropical and we went at least 3 times a week. Now it’s significantly less frequent because the service and experience as a whole are horrible. We’ve tried to give them a chance but lately we’ve been disappointed. Today we got the same smoothie and they tasted completely different, mine was watery and flavorless. I asked if it could be remade and was apologetic (even though their inconsistency is the issue) and one of the grown ladies in the back proceeded to say to her coworker “tell her that she got a modification so that’s exactly what she ordered”. Keep in mind, I tried my friends who got the exact same thing and we both agreed mine was bad. We also get the exact same smoothie every time so it would’ve been nice if this woman didn’t make a snarky remark, let alone right in front of us. She looked to be management, wish I had gotten her name. Also there was zero tinfoil on my quesadilla and they used to come in boxes. Sad to see that all these reviews aren’t being taken into account. Whatever changed in the last month or so, needs to be fixed.

Hannah Erickson-Niebauer

On May 1st I ordered a beach bum white chocolate smoothie+ another smoothie using the tropical smoothie app , when I went to pick it up, balancing my baby and second smoothie I noticed it was made with dark chocolate, when I spoke to management they refused to remake it even when I explained it was probably an app error but was in a rush and my child was fussy so dropped it and just took my order any way (order #952209032169025) Today, the same thing happened while using the app and manager Jeffrey smith said “it’s not expensive order another one” first, it was not made the way we ordered- if it’s an app issue on THEIR app it is their problem and they should fix it. Second yes it can be expensive to order a second smoothie after already spending money on one. Sad that they are not taking ownership for a malfunction on their apps part.