Macy's

Maria Luisa Castellanos

Loved my experience at Macy's. I was able to find what I really needed and saw a lot of things I would like to buy in the future when I have more time to shop. They have adequate fitting rooms and cashiers throughout the store in addition to great inventory. In addition, the store is beautiful. It's wonderful to shop there!

Llane Briese

This is a massive store with an ample selection. I've visited twice in the last month: my only knock is that the men's tailored department seemed disorganized, with lots of merchandise lying around unsorted. But that's a small matter.

Paola Limbrici

I am rating this 3 stars because I was treated badly but after that had a change of heart thanks to a different manager. I purchase 1 item from last act a couple of weeks ago and was not aware and was not told about the new return policy changes. I am a long time customer at Macys, online and at many stores. I came to the store today to return the 1 item I had purchased with the proper tag and proof of purchase and was told I could not return it, which would of been fair if I was told of the policy change in advanced, but again I wasn’t. The sales person was nice but unfortunately she could help return the item and didn’t have a phone to call the manager so she recommended Ii went to the customer service counter. When I got there there was 2 customers already been taking care of and I was next. The manager of the customer service department was standing there saying hi to employees walking by the store and never offered to help or even said hi. I waited for one of the customer service associates to be free and walked up to the counter and explained my situation and was told they couldn’t return it without checking proof purchase not to mention I was told this policy started 2 weeks ago and the customer service associate said it changed a month and a half ago which is not true. She then said you can talk to my manager if you want but she is pretty strict and is going to tell you the same thing, she is standing right there, I thanked her and went to speak to the manager. She said she couldn’t do anything because she had already made exceptions for other customers and if she did that for everyone then it wouldn’t be a policy (again didn’t even check proof of purchase to see when I purchased the item) then she said there is a lady who shows up every week and asks for exceptions and so I said; how many times have you seen me here asking for an “exception”? None. She said she wasn’t going to take it back and that I had to talk to another manager named Karina. I want to make this very clear, a manager should not be sending me to a different manager who can do the exact same thing she can, not to mention giving me attitude. I don’t know her name but I will describe her; curly hair, brown skin, short. I then went to ask another associate if they could please call Karina the manager since nobody was helping me, kept sending me elsewhere, and wouldn’t bother to call Karina for me. They were kind enough to find out where Karina was (1st floor) so I provided to go and look for her even tho the 1st floor is huge and I didn’t know who I was looking for physical. I could not find her so I asked someone in the perfume department who was very nice and walked me to another counter to have her coworkers call Karina. Finally Karina was kind enough to come find me and hear me out. She was friendly, knowledgeable, very kind and respectful, she apologized for the inconvenience and the way I was treated by the customer service manager, as there was absolutely no reason for the attitude and I honestly feel she was just trying to get rid of me. Karina made my return and I was so happy with her service I’ll be coming to see her again to purchase from her shoe department! Thank you Karina you were amazing!

Denise Green

Very inviting atmosphere!😊 Found everything needed for Mother's Day 🌷 Plus boxes to wrap-up mom's gifts 🎁