Penn Station East Coast Subs

Brian Sayatovic

Tight parking lot, friendly staff, clean restaurant, though the tables had a sticky residue. Most recent visit, our "large fries" weren't even filled (see picture). Previous visit, they were out of bacon. One of our three sandwiches was not made correctly but it was fixed with no hassle.

Karigan Schmidt

There was a scarce amount of chicken on our Sandwhichs, mostly bread and cheese. We asked for onions. No onions on sandwich when asking, manger states he made the sandwiches and he knows they are correct, no offer to fix order Definitely not worth $35.

Adam Broge

Walked in and had order taken promptly. Only one griller with 3 staff members. The team lead was the only one who appeared to know what she was doing so we could assume the other two must be new. Ordered a pizza sub and a dagwood custom with medium fry and 2 drinks and 2 cookies. Seemed to be a bit of a wait but nothing wild. We were cashed out and the cashier did not get our fresh squeezed lemonade or hand us a cup for the fountain. He also did not give us our cookies. Began waiting and finally asked for our beverages and cookies whilst we waited. The cashier wasn’t doing much of anything but the register and taking an order here or there and answering the phone once before the team lead requested he not take any more phone orders. Not sure why we had to ask for our things. He seemed all over the place. Finally food starts to come out and the dagwood was missing lettuce as requested. Easy fix right? Ask for it and hand it back problem solved. Then my pizza sub comes out wrapped instead of presented for dine in. Fine no issue, I worked for the corporate store in Anderson Township I know it can happen sometimes when you’re going fast. What really bugged me though were the fries. On the side of my basket were my “medium” fries. The guy handed me less than a full size small fresh cut. I asked him “uh… is this a medium fry?” And he simply said “um yeah” not necessarily in a condescending way or anything but I was taken back by how this was acceptable portions. Knowing personally how much I should be receiving based on my past corporate training for this very restaurant I told him… “um, this is less than a small… yeah I definitely need more than that.” To which he took back the basket without question and dropped extra fries to satisfy my correction. Upon receiving my extra fries I was still met with not enough portioning for a Penn Station medium fresh cut fry but I was not about to ask for a 2nd time. I was hungry and annoyed, but went and sat down. I spent $4 on EXTREMELY skimpy fries that also had one or two accidental cold raw/blanched fries mixed in. The store was mildly clean but that could be forgiven for their seemingly light staff for the volume of business they had at the time. Having worked for Penn Station and knowing what to expect for such a hefty price tag, the food should be on point to help customers overlook it for happiness with size, portions, and Penn Stations good quality food. I left here not completely unsatisfied but not totally happy either. I would hate to see new customers come in and pay $4 for a big fry only to get the same amount I did. If I was a new customer I would probably never bother coming back for how pricey it was and how all those little details added up to a less than impressive experience. Employees were NOT rude and corrected as fast as they could but if they would have been any busier I would probably have been SOL. The team lead even stopped mid grilling to grab me a quick side of steak spice so I know they were trying but maybe some more intricate training is in order.

Monica Ward

Well I did have to wait upon trying to order and I had my two young children with me so I was easy going and patient about it however a big con for me. It was a Saturday night and this place wasn’t even busy. So I finally order and the food is made timely but most of all my cashier made my entire visit because she was very sweet and nice to me. She was an older short woman , so thank for for your courtesy honey. Food was okay but that’s really about it , doesn’t seem my meat on my sandwich was properly cooked.