Verizon Authorized Retailer - Cellular Sales

Bryan Pederson

Great customer service from Juanita Jones. While the phone data was transferring, we had time to ask questions and to have some lighthearted conversation that made me laugh. Thanks

Cathy Larson

We stopped in to check out options for Senior citizens. The associate was very friendly, honest and helpful.

Dave Forsmann

I called June 21 about what they had to offer for plans and phones. I was talking to a lady, she sounded busy so I said just call me when you have time. She never called, so I called back about 5 and got another lady on the phone, I told her I was expecting a call back and never got one. So she told me about the plans and phones, and I said I would think about it. I Called the next morning with a few questions and decided to got with verizon, said I would be in, in the afternoon, which is a 60 mile drive. I walked in the store and a gentlemen said can I help you, and I said I talked to a lady, and wanted to talk to her, and she was with a customer so I would have to wait, because it would be her commission , he gave me water to drink. I waited a hour and asked him how long it would be, he said I will check with her, he said a few minutes. I waited about 15 more minutes and just got up and left, very upset.There were other sales reps in the store and nobody would help me. I called today June 24 and wanted to talk to the boss. They said she was with a customer and took my name and number and he said she would call me, She never called either, I have never seen such poor service. So I went up to inland cellular and they were great the minute I walked in the door.

Karen Youngblood

TRUE customer service seems to be a part of our past however, this is certainly NOT the case with a Verizon Store located at 2690 HWY 95, Bullhead City AZ. I was helped by sales Representative Zachary Gilbert and he was AMAZING! Dont let anyone tell you young people don’t want to work or strive for excellence. This young man is the very essence of true customer service. Verizon is lucky to have him as an employee. Many Thanks.