Quality Inn Chester - South Richmond

Keelan

Positive: There wasn't anything that good about this flop. Negative: The staff were rude, the pool and gym were closed due to Covid but their high priced laundromat remained open. The rooms weren't clean and one of our rooms the bed had blood stains. The door key card openers were broke on the outside of the HOTELS HORRIB

Russ

The room was clean. I like my towels at home much better that hotel towels, but they did do the job. The toilet seat was loose. It needs to be tightened. I did like the fact that there was a floor mat in the shower to help minimize slips. This is a nice safety feature. I wish more places did this. We were on the ground floor which is good. Our room was right next to the laundry facility. In the early evening there was some noise from this area or maybe the front desk which was just around the corner. It could have been guests checking in. We were watching TV at the time, so it was not a big issue.

Tina Russey

I stayed in room 219 while in Richmond on business and the 2 days I was there were an absolute nightmare. Over the course of 2 nights I slept about 3-4 hours (and even that is being generous!). I was awoken multiple times by the broken motor from the refrigerator which I ultimately had to unplug from the wall; a train which came multiple times past my room and shook the entire room and bed; people up all night running laps outside my room; and last but certainly not least…getting bitten and waking up with red marks on my body. All-in-all I’d give this place zero stars if I could but the one star I did give goes to the friendly staff which is the only positive thing I can say. Do yourself a favor and sleep somewhere else.

Chonda

Positive: The hotel is very clean and when you walk in it always smells like they have just finished cleaning. All of the staff that I came in contact with were all exceptionally nice and helpful. Negative: Only a couple things no breakfast and the fact that you can only come in one door.