Staples

Giselle Antoine

I bought a new printer here..when I opened the box at home I found that the power cord was missing..I returned next day and was given a new printer and a new receipt (which is needed for the 2 week return window)..no hassle..of course my return to the store afforded the opportunity to purchase an insurance policy which I hadn't done originally..so..now I am good for 4 years even if my printer fails..(which I am told it might because printers now are complicated and fragile)..the employee helped me download an app that offered a discount so I have 4 years of protection at the price of 2..I feel that he went the extra mile for me..and I totally appreciate this and so will you.

Laura Battey

Friendly, responsive staff. Observant of mask and social distancing etiquette. Not a long wait for phone connection to the local store either, unlike other big box chains that route you to a central # with an endless, impersonal menu. On site: ROSE ('Rosario') IS GREAT! Helpful dude! As an older person asking elementary qs, I assumed I'd try his patience and bore to smithereens. But he was patient and didn't act bored at all :))

Chelsea Gomes

Bought an office chair at the Sonoma Staples. Brought home the box, put it almost altogether when I noticed a rip and two scratches in the leather of the back piece. I called and spoke to the manager, he said they’d exchange it, but when I asked if they would waive the fee to assemble it, he said no...I’m inconvenienced by having to lug the box and partially put together chair back to the store, get a new one and return home to have put it all together again, but they can’t waive a $15 charge to have someone assemble it... not happy. Not sure if I should give one star or two.

zelda kelly

Shopping at Staples in Sonoma, CA is always a treat. Your team of sales folks are always very nice, courtious, helpful. I love going to Staples not just because of your products but because of the people that work there. Today, I was having a hard time making some color copies...which sounds pretty easy, but I was not familiar with your new copy machines...and my color copies were not coming our right. I have some memory challenges and Amber assisted me several times as I kept making mistakes on your new copier. she was knowledgeable, very courteous, patient and easy going. She acted as though I was no bother at all. (anyone else would have been pulling their hair out. ) I congratulate you on your entire Sonoma team with a special thanks to Amber.