Burger King

Todd McKean

Wackadoo lil' franchise here. I was stranded in Richmond for 2 days at a Quality Inn waiting for my trip to resume, and thought I'd make a late night order for food. Checking Google, I was convinced this store could easily take my order and I'd have time to eat indoors even. Nope. They actually accepted my online order and I hit "I'm here" on my phone which should notify them to start making my meal. My money was taken, and then I got to a locked door. Fine, an employee said the drive thru would let me have my order. I approach the drive-thru and the manager takes quite a while to even approach the window, looks at his screen and sees an order for me in fact exists; wasn't even started yet. Waited 10 mins on a fish sandwich and it was supposed to come with a new-subscriber to the app free L fries - didn't. Next morning I wanted breakfast and was admittedly late. There was a croissant sandwich and hashbrowns, only, sitting under the heat lamps and I was offered this.. after hearing "egg-and-cheese" from the kid that mumbled into his chest. I said that works since I don't eat meat, and asked how long it had sat there: "oh, five minutes". Take my food to a table and it's ham and cheese, ask for an exchange or refund and some weird manager jumps in and launches in to "it's just the way you're approaching" etc., like I had been anything but cool. What is "it", my dude? What's the way I'm approaching? I speak evenly and calmly whenever a mistake is made by nearly anyone, esp food workers. Absolutely weird dude. The kid declares he told me it was ham: nah! I even mentioned I don't do meat besides fish. Why would dude just let someone talk and yak and not have something clarified if he hadn't heard someone clearly? No apologies, no real customer service, shrugging shoulders and mumbling workers and white knighting managers that are out of place. Surreal. Strange. Take your chances. Oh, and after I sat and checked the time.. it was thirty minutes past breakfast, meaning my food had sat there 15m, not 5!

G. Hawley

The food was made fresh!!! The store was clean!!!! The parking was clean. & The best part.... Actual friendly Staff😊 hope it stays that way.

Carol Briggs

If you want any coffee related items they will never have it they always almost everyday say they waiting on the truck if I ask for regular coffee they give me coffee that old you put ten cream inside it’s still black my platter always come in a sandwich box. You can not ask many questions because they bluntly cut you off I said ma’am do you want to know if I want bacon on sausage she said pull around I hate that this is near my job

Wb Wick

Waited a long time in line for a chicken sandwich. When I got to the speaker (7mjnutes) the lady did apologize for the wait, then to the window 4 minutes at least. Look at that floor! messy... Waited a bit for her to take my money, waited a few more for my soda, waited a bit more for my bag, all in all probably 17 minutes from getting in line to getting food and driving away. The sandwich was terrible , wilted lettuce, and probably a 1/4 cup of mayo. Attached a pic. after I wiped some mayo off, see how dark the chicken is, over cooked! But, and this is important, the fries were great. Two stars for the fries. Bad visit, I can't wait for normal to return to Richmond.