MarinHealth Medical Center

S S

I cannot say enough about the care I received in the emergency room. From the triage nurses to the outstanding doctors and technicians who performed x-rays, lab work, and a CT scan. ER visits can be daunting, particularly when unaccompanied. I was treated with the utmost respect, shown empathy, was correctly diagnosed and made comfortable the entire time I was there which ended up being about eight hours. Most importantly the nurses as well as Dr. Gromm listen to me regarding my symptoms and overall health concerns. Having had a couple of minor day procedures/ screenings in the past several years I have always received above standard care, however this was my first visit as an emergency room patient. I would like to make specific mention and gratitude to Dr. Edward Grom. He was thorough, kind, ordered and explained the need for all tests. I had been dealing with pretty significant pain due to pneumonia that was previously diagnosed elsewhere that was ignored by my primary care physician and I am so grateful I listened to / followed my intuition and I made the decision to visit the emergency room and I feel confident that I will fully recover. I highly recommend this hospital. thank you again for providing compassionate and excellent care.

Idella Hall

Went to the hospital in pain. Waited for 2 hours to get my pain medication and to get discharged. This is the worst hospital I have been too. Leaving a patient sitting in pain for two hours is ridiculous and very very unprofessional. I will never come back to this hospital again. I didn't leave the hospital until 12:30am Wednesday morning. Had to drive all the way to vallejo on top of that. Than I was told that I had gotten taken out of the system and they had to put me back in the system. I won't be coming back to this hospital again.

Renetta Welty

We're on vacation in Marin & my husband experienced a lot of pain in his chest for about 12 hours before we decided we had to go to the ER. The Marin Health ER waiting room was great and took him in quickly and everyone was very friendly & professional. After 2 hours there, I took my 8 year old daughters back to our hotel and while family stayed with them, returned to the ER with some of my husband's things as we'd learned he had to spend the night. My husband was in severe pain when I arrived, and by that time another nurse was assigned to him. At my husband's request I went outside the room to look for help. The attending nurse without looking at me said "I'm listening" so I couldn't really tell if he was talking to me. When I figured out he was, I let him know about my husband's pain and he came in to check on my husband and gave him a pain med. When it didn't help 15 minutes later, and my husband said he was in excruciating pain, I went back outside of the room to look for the nurse - who again said "I'm listening" while looking in a completely different direction" - so I again couldn't tell if he was talking to me. He then walked to me and toward the room hastily and said in a frustrated tone that I couldn't keep coming out into the hall, and continued to let me know the amazing he job he was doing in detail and that "you can't get better than that". I was furious because I was only trying to help my husband and stressed because we didn't know what was wrong with him yet - and there were also no signs stating I wasn't allowed to leave my husband's room and ask for help, never mind I haven't been in an ER in 20 years, so I didn't know. I lost my temper and the nurse and I raised our voices at each other and he threatened to have security come and escort me out of the hospital. A few minutes later, he angrily gave my husband the morphine he needed (shaking as he did this and also bumped into my husband - seemingly residual anger taken out on my husband). The morphine finally removed the hours of pain my husband had been in. When the doctor came in soon after that, I told him what happened with the nurse, and the doctor told me that wasn't standard at Marin Health, but I was in tears for an hour after. Really unbelievably low bar episode. Because the other nurses and doctors were spectacular, not sure how many stars to give.

AboveNBeyond

HORRIBLE. Just horrible. I had to go to the emergency room earlier this year because of COVID, once I got there I was told to wait outside with 103 fever in 37 degree weather, and once the nurse came out she gave me attitude because I wouldn't sit on a freezing cement bench. Once I was in the room I was shaking because of the fever and took them 20 minutes to bring me a blanket, and all I could hear was the nurses at the station giggling and making jokes. I got two bags of IV, and was treated as if I was a burden. Before I left one of the nurses told me not to come back unless i was dying.... and all after all of this I got a bill for $5,000... complete joke. DO NOT GO TO THIS HOSPITAL!