Piazza Acura of West Chester

Victoriya Hageney

I was less than impressed with a sale associate who was showing us the car at the end of August. We had to pull the information out of her. She was polite but less than enthusiastic to tell us about the car. After we left, I emailed other dealership for a quote and we've bought the car in 2 days from Reading Piazza. We just did not feel like giving business to that sale associate. She needs to work on her customer service skills. Now the review on service. One thing about the Piazza Acura they lack a good leadership. Some people are friendly but in general their service is underwhelming. I tried to have some repair of my car after an accident and initial estimate was done at Reading. I am short on time and its further away from me. I called West Chester asking if it could be done there. Yes was the answer and I was asked to email an estimate and i would be called back. I did. No call back. My husband called and emailed, no response. I had an oil change and asked to speak to the manager. i was told he was on the phone and will speak with me after finished. never happened. I gave up and repaired it in Reading. On Friday I went for oil change. Had 508 $ worth of things suggested to be done... it would think they will let me know that I am due for a state inspection (which is expired in September). No, it didn't happen. Today I got a call to find out how service went. Ok, I said but I wish they would let me know that my inspection expired. The answer was not sorry, we missed it... but "it is something that you should know". All right Piazza of WC, I give up to bring my car to you and your subpar service and I am going to write about my multiple experience with this particular location. ( Transferred my original review on their FB page after which I had to bring it a few more times to WC and continued to have problems with them ( unless it’s just oil change)). Thankful now that I don’t ever have to deal with them again as an owner of Volvo. Part of why I never even consider ACURA anymore it’s the idea I have to drive to Reading Acura to have anything done without issues.

Rob McKee

I was scheduled for routine service. I was greeted promptly by both the Valet and the Service advisor. I had scheduled to wait for my service so the advisor gave me a time frame for completion which was met while I sat in their Comfortable waiting area. Darren and his team always do a great job !

Josiah Subach

Piazza Acura is always top notch! Service advisors are always courteous, honest, and never pushy. They have definitely earned my trust and I will continue to recommend them.

Lee Harootunian

Brought in for scheduled oil change, tire rotation and multipoint inspection. Good service from temporary location. I was in and out in about an hour. Customer volume was higher than expected but I guess that’s a factor of the current state of the auto industry. Recommended some maintenance services a little sooner than due but no hard sell. Service staff was pleasant and courteous and handled the high traffic volume commendably.