Verizon

joseph butkiewicz

Long wait..... I'm glad in not a Verizon customer. We went for a family member and it was about 35 to and hour to get some help. Then they didn't even have the phones in store my brother wanted. Won't be going back anytime soon

Bravo2_5 Anderson

Angel and Josh were pretty cool. There was another guy there, I think his name was Mike... pretty cool dude too, he was funny. Had fun talking with them while we were looking into new phones. Go say hi to these guys, you won't regret it. 😎

JBM

I was turned away twice this week because I didn't make an appointment! It took longer for both salespeople to make excuses than it would have taken to sell me a new phone! Both times I was told I could make an appointment or order online. Not everyone is comfortable doing everything online! I wanted a face to face experience and help navigating the best discounts to use on "my offers" which a salesman accessed when I visited a while back. Anyways, I understand the business model changed during the pandemic but your corporate website says you recommend making an appointment but also says that walk in customer are accepted. Which one is it? I've been with Verizon for about 15 years and have never been turned away from spending money. The covid restrictions nationwide are being lifted or revised daily. Maybe time to revisit the appointment policy and dedicate some staff to appointments and some to walk in customers. Some people, especially older people aren't comfortable with doing everything on the internet. Finally, both salespeople I spoke with also said "short staffing" was also an issue. Again, I understand that with covid but that's not a good thing to tell a customer, that's just making excuses, we all have to do more with less! Anyways, I'm sure Verizon will reply with an apology blah, blah another excuse and very disappointing. Like others, I'm so disappointed that I'm also considering changing carriers and based Verizon's replies to other reviews here they don't care if you leave. Until now, I've always praised Verizon to friends and family who had other carriers. So sad.

Vitaliy Glotov

Just read last few reviews for this store and they are negative. Came here to actually leave a positive one. Perhaps they listened and retrained the personnel? Had a great experience today with a salesperson (Josh cant remember last name). He was knowledgable, dug into the offers and took his time to explain each deal. Felt like he was on my/customer’s side which is great for CS rep. Had a worse experience at Manchester (mall of NH) store where it was the opposite. Manchester South Willow was also not so good - rep tried hard to upsell on premium data plan even though I said I do not need much data. I live in Manchester but tomorrow, ironically, I am willing to drive to Salem because of a superior customer service experience. We are switching 3 lines to Verizon. PS found “set up an appointment to get into the store” thing annoying. But covid is covid. Also, any way to speed up those iPhone orders? Waiting 7-10 days for a phone is a bit long.