Paul Bailey's Chrysler Dodge Jeep Ram

Bonnie Opie

Travelling through from out of state. Stopped in to see if they could rotate our tires. The got us in right away and also did our oil change. Awesome customer service.

Steve Tamburro

Despite using these guys for all major service, they repeatedly gave me the run-around on getting the corrosion issue on my Jeep JL (a widespread issue that is covered under warranty) fixed, saying things like "You're out of warranty" (I wasn't), "Jeep won't approve it since you're not the original owner" (false) "it's only covered if there's a hole in your door" (.....what??). Eventually, after pushing the issue, they flat out refused to even SUBMIT the warranty claim, implying that if I had "purchased the vehicle from them" then they could maybe "make an exception". That is NOT how warranty claims work. I ended up going to a different dealership, and they immediately submitted the warranty claim per Jeep's instructions, and it was APPROVED. So Paul Bailey's insistence that I wouldn't be approved for the warranty work was clearly out of laziness. Obviously, I will never be returning to Paul Bailey's, they clearly don't care about their customers, and frankly should be ashamed. (EDIT AFTER DEALERSHIP REPLY): "we do have to follow direct guidelines when it comes to warranty claims"...well, obviously you didn't follow those guidelines, otherwise YOU would be performing the warranty work right now. Unbelievable. (EDIT 2, 6/20/22) Based on conversations I've had with people in the local Jeep clubs, it seems that Paul Bailey's is still lying to people regarding the corrosion warranty and turning them away! I guess they haven't learned their lesson. BE WARNED!!

Destiny Pugh

The Collision center made my car look brand new. They even glued my broken key back together. It saved me the $300 the get a replacement key. Excellent service!

Rob Picchione

Great people! Highly recommended, ask for Lou he will treat you right. Had some minor problems with the new vehicle and the service shop was extremely accommodating. Very pleased.