Hand and Stone Massage and Facial Spa

Professional Skin Therapy

Since I notified them that I wished to cancel my membership the massages where cut short by 10 minutes , I could say this is a coincidence but this happened the last 3 times I was there. I am not a complainer but this made me upset when I am paying for a 50 minutes massage. I canceled my membership due to the lack of availability and professional staff, making it so difficult to book.

Ang Pena

They cancelled my appointment because I didn’t answer the phone to confirm the appointment when i was working. I showed up for my massage and told me they have cancelled it because i didn’t confirm. I had the monthly membership with them. Also they never had availability so that’s also why I cancelled. Also, I pay for a 50 minute massage and they always cut you short by 10-15 minutes.

Mrs Lombardo

If I could give 0 stars I absolutely would. The manager at this location is anything but professional. Another location called up to help with a situation and she was rude to them. I’ve called corporate which I’ve never done before for any company, I have 11 packages and am willing to forfeit them due to the lack of professionalism I received and the way I was treated. A customer of 10 years leaving means nothing to them.

J B

Echoing past reviews on the owner. I tried calling the past few days and no one has picked up the phone. Today I finally got in touch and the owner was incredibly rude. I have been to other hand and stones where the owners have been lovely. I had a gift card that expired 12/31/21 (by the way the date of expiration isn’t even on the gift card so it’s impossible to know when it expires). Because of COVID I wasn’t able to go before the holiday but had been trying to go immediately in January. My gift card literally just expired and the owner was not only unwilling to make an exception but was so mean and rude about it. I don’t live in the area so getting to this location is a challenge. I had spoken to my local hand and stone and they had assured me it shouldn’t be an issue considering the extenuating circumstances. Overall, I love hand and stone but I would not go back to this location. UPDATE: Good to know the response I received was automated and after reaching out I learned that they do not in fact want to make it right. Just waste my time. Again - why would a recipient of a giftcard know when it was purchased. They should put the expiration date on the card. Anyways - I would not go to this location. The owner is the worst.