Lands' End

Rachael Ahern

they just don't answer their phones... at 12PM on a Friday... and then it says they don't check or return messages. cool... bye! won't be getting any business from me :/

Theresa Rocker

I went to the Burlington MA store to purchase Christmas gifts. I bought multiple items. However, I was not fully satisfied as the sales team gave customers returning items a $10 discount and told customers purchasing items without returns that they were not qualified to receive the $10 discount. This is not a good practice and I find that it was not handled appropriately in the store.

CORTLANDT Y Franklin Davis

I purchased uniforms online for my child over 39 days ago.I was informed that because some of the items required logos, there would be an even longer Delay because of embroidering).I finally emailed and asked because of the delay,could I be sent any non-logo items separately.(Why this is not offered upfront does not make sense but…capitalism)because my kid had a growth spurt.The customer sales rep agrees and states that that my non-logo items will ship and I’ll receive a notice in 24 hours Next day,I see a charge from Land’s End and I’m confused because I made my original purchase over a month ago.Surely I wouldn’t be charged for my same order(that I have yet to receive) again?Still no notice that my items have shipped.I chat with customer service again & the lovely rep informs me that my original charge was just a credit card authorization for my order and they’re just gonna charge me whenever they get around to sending me my stuff.So to be clear.Over a month ago,I placed an order for my child for uniforms that she may well have grown out of and that I have yet to receive and you’ll get around to charging me Whenever you send it?👀 This company should not be selling uniforms anymore if they don’t have the staff to make this happen.I understand lean work forces because of the Covid pandemic but there is reasonable and there is not.And this definitely NOT.

jody valade

Ordered clothes on Oct 29th with expected delivery during the week of Nov 2nd, Today is Nov 13th and the company has no idea where my clothes are. Understand that on-line orders have increased but poor management by the company of its delivery programs. message was wait till the 19th and call us back if you don't get it. Not the kind of customer service I expected.