Xfinity Store by Comcast Branded Partner

Mezanur Rahman

My suggestion is don't believe what they always say to you. So they made an unofficial charge to my account for the issues they caused. They told me to use their modern free of charge and mentioned that they would not charge me extra if I returned it before the next billing cycle. I just used it for one day and returned the modem, and they added the modem rental fee, which they mentioned they wouldn't charge while fixing my connection.

Siege Hall

Awful. Awful.Awful. I assume it was the Mgr why was leaning against the wall behind the front line staff (who were great btw) and stuck his nose into it I was returning a bunch of boxes because comcast chat, while trying to be helpful, wasn't. Mr Mgr said, I'm not trying to be rude but oh, yes, bro, you were, and my name was on the account , and you told me you had no idea what equipment I had even though you could pull up my chat records. I pointed to the swipe box and said that's the size of the box I need to replace and wow, he found one. Comcast, I manage ppl and I would fire him in a hot second. You deserve your reputation

Chris Hutchins

Customer Service Lacking... Luckily for Xfinity there's no other options for service. But if there were, I'd jump in a heartbeat. Moved through the online portal...service was never ended at the old apartment (double billed). Came into the store to resolve. Ordered another modem and cable box at the same time. Xfinity sent three shipments of the same Cable and modem (totally 6 devices). They even attempted to charge shipping. Furthermore, the rep who "helped" cancelled service at the current apartment... From a technical perspective, the speeds are amazing. The customer service though, couldn't possibly be worse. People I've dealt with thus far: Jeffrey Colangelo matthew_chacko

Linsey Koeritz

Xfinity store lost equipment that I returned. Xfinity was able to help me resolve the issue by phone by calling their central number and the operators were friendly. However, I am disappointed with this branch. If you are dropping off equipment here, I would recommend keeping the receipt until all final charges are completed and if possible (don't know their procedure) try and have them check in the equipment while you are there, for me they just moved it to the back counter and then moved on to the next customer.