Bank of New Hampshire

Terry Threlfall

I opened my first bank account at 18 with laconia savings bank. Back then, it was a very good bank but I've watched the place go downhill over the last 12 years. I always used to cash in my coins there until they stopped allowing that. Coins aren't currency to them anymore but whatever. Then I had an ATM eat up $500 and they couldn't find the money. It took them a week and a half to find it and deposit it back into my account. A lot of wasted time on the phone just to get my own money back. At that time, I was frustrated and ready to store my money in a safe at my house. I closed my savings account and opened one at a credit union. Best thing I ever did. I've gotten plenty of loans there at great rates and am now refinancing my house through them to lower my interest rate. I left my checking account open at BNH for convenience since I've linked a lot of bills and accounts to that debit card. Today I went to cash a check and they refused. Company policy says they will not cash a check if your account balance won't cover it. I don't see the point in using this bank for anything. The customer service is terrible and they are so vague over the phone, you don't know if they can help you until you get there. For me, that means taking time off from work. Their loan interest rates are just about double what any other bank will offer and they don't want to work with you on any issues you have. The customer is not put first here so why be a customer? I'll be closing my last account with them tomorrow.

Kerry Gagnon

If I could give it ZERO stars I would. DO NOT USE THIS BANK. They will not keep your money safe and will blame you for someone else stealing your money and WILL NOT RETURN IT. The point of a bank is to ensure your money is safe and it won’t be here and they will do nothing to help you once it’s gone.

Chris Sanborn

NEVER bank here. I have been a member since I was old enough to have a bank account, and it was still called Laconia Savings Bank. After spending three months fighting with customer service trying to get fraudulent charges taken off my account I was finally able to do so. Only to have the bank (without ANY warning) revoke the funds months later, overdraft me, and charge me 35$ in fees for the pleasure. Amazing how when the bank needs money they can just take it without warning, but when my money is taken I get to spend months struggling to put food in my fridge. Just another bank that got too big for its own good. Take your money elsewhere, it's not worth the headache.

Sandra Gillis

I've been struggling financially due to having kidney cancer and not getting a raise for 10 years. I was afraid to give my notice at my job because I needed my health insurance. I finally got the courage up to start a new job and after going through a training period I will be making much more money. After explaining my situation. This bank has been very supportive when I have had an issue. Thank you :)