PetSmart

Quanita Vogues

I had to wait a little too long for pickup before anyone noticed me. I had to grab someone to help me. Other than that, the staff is always pleasant, the store isn’t overcrowded, and it’s fairly easy to find what you’re looking for.

Reina P. Garcia

Worst experience ever at this grooming place. My dog was only seen for two hours when it would normally take 4 hours for my other dog to get groomed in another place. It didn’t seem like they trimmed my dog’s hair but they shaved part of her legs so she looked very uneven. She also didn’t smell like she had a bath. I paid extra $12 for teeth cleaning and when I asked the groomer how that went, she said she only placed toothpaste in her mouth because that’s supposed to disintegrate the plaque. Omg. Terrible. I wrote a store review and magically it disappeared. The store manager wrote me an email to apologize and offer a refund and free touch up so I replied to the email to take the offer. The manager never replied again. Obviously he was not sincere about the apology and offer. What a horrible place. I will never go back there for grooming and I will never recommend this place to anyone.

C. Yang

My recent visit was no less awesome than my past experiences with this particular PetSmart. "Sam", perhaps short for Samantha, proactively informed me of the cause for an inventory shortage for a product from a particular company. She was also helpful in providing a framework for how to decide on a product alternative of comparable quality/nutritional value. This is, of course, the store that hosts Broken Tail Rescue's feline adoption service.

Mrs G

I took my child her to purchase her first pet so she was super excited. The absence of floor staff is quite noticable. We walked around the store for over half an hour trying to figure out what we needed to avoid the hassle of returning home without the correct items or having to return incorrect items..so i had to go in search of a staff member!! I eventually found one that wasn't too busy chatting into their earpieces!! He was very helpful and friendly. The queues for cashing up were rather long as only 1 till was open making it a rather long wait.