Address: 100 Cambridge St, Cambridge, MA 02141, USA
Phone: +16175770374
Sunday: 12–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–8PM
Saturday: 11AM–8PM
George G
Superb customer service by the new manager and the rest of the guys at this location, they created an amazing custom ring to my girlfriend which shes in love with it!! Cheers guys keep up the amazing work!!
Rashed Alananzeh
I dropped off my watch for a battery change and glass shine. I was told that it would only take 4-6 weeks. They said they would have to send it out and I would hear back soon. Weeks went by and I had to call on multiple occasions, they always informed me that we were still waiting to get a quote. They finally called me with a quote in 7 weeks and I approved. I informed that I needed it by a specific date and was told that it would be done by then. As the date approached, I would call and ask if it was done, I was told they haven't received it, but that they would call and get BACK to me. On numerous occasions, no one would answer the phone. I was told so by THREE different employees and a manager they would call to check on it and get back to me. I never received a call back. I had called after the date passed and they said it was ready where they stated "we just received it." I asked if someone is able to pick it up for me because it took longer than 10 weeks and I was out of state at that point, they refused. I also complained of the time it took and they said they could offer a 10% discount. I personally think that I should get more off as their time line was completely off and they NEVER called back when they said they would. This was a disappointment, and I would not recommend this place to anyone. Do not waste your time and money to never get called back or have your watch fixed on time.
olga torres
Angelica is such a sweet girl. I met her at the bus stop in Malden she is so eloquent with her words. I expressed how my wedding ring hasn't been cleaned in years and she refereed me to Kay jewelers in the mall here. I have barely left my house since my husband passed and it was a bit emotional for me when she mentioned my ring. Angelica I want to thank you from the bottom of my heart for the conversation we had. Everything you said to me was absolutely true. No one has spoken to me so boldly like that since my husband passed. I will be seeing you soon I think its time to buy a new piece of jewelry. Its time to start living again. I had to write a review about you this was the least I could do. I will also be sending you my daughters information she is going to be married next year and I want you to be the one to provide the jewelry. If your looking for something special and timeless go see angelica she is just as precious as the jewels that she sells.
derek brown
Angelica was so very helpful yesterday I was looking for something nice for my wife she was patient with me and took her time. I didn't feel rushed or pressured to buy anything. She expressed it was her first day and she didn't know to much about the Jewelry and she was still learning. I was very impressed with her customer service. She is an amazing asset to your store. So full of energy she makes the store feel warm and pleasant. I have shopped here before and vowed never to return. I had a bad experience once before. I noticed there are all new people working here now. I got a chance to meet the Manager Jean he is also a great choice for this location. It was good to see some quality people finally at the jewelry counter. Although I didn't buy anything last night I am going to be shopping at Kay's more often There is a way better staff than before. Thank you Angelica for drawing me back to the store with that bright personality of yours. I will let everybody know the store is under new management and way more pleasant than before. I will be back for that watch just need to get my money up. My wife needs a new diamond bracelet as well. You will be seeing me very soon.
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Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.
Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.
Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.
Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.
No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
Yes, Kay Jewelers can professionally clean jewelry for free.
Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.
Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, every Kay Jewelers Outlet can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers Outlet regardless of where they were purchased.
Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.
Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.
Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.
Yes, Kay can inspect your jewelry and test your diamonds for free.
Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.
Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.
Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.
Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.
Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.
Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.
Yes, Kay can professionally clean jewelry for free.
Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.
Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.
Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.
Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.
No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.
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