Verizon

Joe Vivilecchia

We had to wait for nothing and the people who work there dont now what there doing. Our order was ''pending" for 2 days. Dont buy a phone if your not prepared to wait for hours.

Kimberly Murray

Jason did a great job switching me from my old provider to Verizon despite a lot of complications and challenges. He did a good job explaining what he was doing or what the next step would be, and was very polite and patient.

Karen Schwabe

Most abhorrent behaviors from the employees at this Verizon Corporate store. The employees were completely disrespectful, condescending, and not interested in helping me on two occasions. They have much to learn in life and some growing up to do. I will never visit this store again. I sent a detailed email to Verizon in hopes they will investigate and make changes so no one else has to experience such disrespect. The employees need to be held accountable for their pervasive behaviors that has a negative reflection on Verizon. Thankfully, there is a privately owned Verizon store (459 West Street, Keene, NH 03431, next to Hannaford) that has employees with exceptional customer service skills. They actually want to help, are pleasant, and professional.

Amy Radder

Very poor customer service. Do not even bother going to this store. They won't help you with your phone, if you need tech support or have a SIM card issue. When an issue arises with a purchase you will have to resolve it with 611 and it will take hours because they refuse to help you in store. They told me the $35 service fee is too put on a screen protector, even though we didn't purchase one, and to set up the phone myself. This is only the surface of a long saga that I won't get into here. I have never encountered a store with so many unprofessional employees in one place. Even their corporate number stated they did not follow any of the company protocols. We won't be back to this location.