Tool Rental Center at The Home Depot

Michael Jenks

Rented a broken pressure washer on 4/29 and returned evening of 5/1. The guy at the counter charged me full price after I tried to explain how it didn't work, I complained and he said the best he could do is half price. I was somewhat okay with that, since I didn't use the tool on the first day of rental and didn't know it was broken.... UNTIL!!!! ... after the rental guy charged me full price and then I negotiated half-off...The absolute worst part was the 2 guys who came in and they said their rental tool was broken. This guy at the counter canceled their contract and FULLY REFUNDED them in under 3 minutes WHILE I'm standing there waiting for a supervisor (it took 2 supervisors for some reason, neither one said anything). He didn't even test the pressure washer to see how it didn't work. (No pressure, the nozzles were faulty, and the pull cord stopped pulling) Forget this place. You could either get a good tool that works and good customer service, or you can get a broken tool and poor customer service that charges you fake charges. For HD, 2 broken tools being returned within a 10 minute span isn't good news. Be sure to take a video of a broken tool, and be sure to demand a full refund if your tool doesn't work. I know for a fact they can and will cancel a contract on the spot. IF they choose it.

M Tauf

Friendly and helpful service Was able to get my rental back before the end of the 4 hours and got it pro-rated. Equipment worked fine with no issues using or on return.

Patrick Swayne

Hired two pieces of equipment, and neither worked for more than ten minutes before breaking down. I was given a partial refund, but it still really wasn't worth it.

Tyler J

Just rented a jigsaw from this location. (July 28th, 2016). The opening mechanism for the blade didn't work when I got home. Ended up having to borrow a jigsaw from a friend of a friend. Returned the next day and they messed with the saw for a while trying to figure it out. Took it to the back and fixed the issue after a few minutes but they charged me for the use of the saw for a day. Expected them to be understanding for there being a flaw in some cheap plastic. They're supposed to check the operation of each tool after every return but you don't know what you're getting til you get home. No discount for AAA, Veteran ID, R/N or Fire Dep. Will not be going back for rental.