VCA Orange Animal Hospital

summer D

92 bucks for the examination fee and 661.00 bucks to neuter a 2 lb rabbit!! Absolutely all about the $$ and nothing else !

Alex Orozco

After taking my dog here after he injured his toenail on one of his paws, I was immediately met with hostility from one of the nurses. Then, when discussing treatment options I asked for cheaper options as I am an 18 year old student and had to pay the full bill. The nurse immediately became passive aggressive and basically blamed me for anything bad that would result from not surgically removing the toenail and using sleeping gas. Since then, the nail fell out a day later and the dog has made a quick and easy recovery with only antibiotics in case of infection. So not only was I lied to about the consequences of not performing surgery, but this hospital also attempted to scam me out of hundreds of more dollars after spending an already absurd amount on antibiotics and bogus “inspection fees”. Avoid at all costs and go to your family vet if you can.

Irene Chung

Front desk staff is wonderful. Rest of experience has me looking elsewhere. We were able to sneak in due to a cancellation. We found a stray and wanted to get her checked out and fully vaccinated. The initial quote that was presented to us was $1200+. We worked with the vet tech to cut some things out that didn't seem necessary and brought the bill down to around ~$500. We were not informed we would need to do additional tapeworm treatments until I called today. When I called today the vet says she told us during the initial visit, but neither of us heard it. I don't blame her, it sounds like they are understaffed and stretched all the way thin and she seemed to have been on a timer when she walked into chat with us. I'm sure she sees a lot of patients. When I looked into the tapeworm medication I found the injectable medication on chewy rx. Is it normal to charge 4x+ the RETAIL price of medication? Seems like a big corporate machine. Appreciate the urgent first visit, but will not return here. Felt jerked around and don't trust their lab tests (got a negative fecal test despite visually confirming there are worms)

mindy betham

Save yourself the trouble. Dr. vole is wonderful and provided care for the pet. She is there on Thursdays only. However everything else from billing to getting transparency on medications and 3rd party pharmacies is nearly impossible. Looking for clear answers and accountability. Depending who you speak with you may or may not get answers. It has been a frustrating back and forth. I have only been a patient for 4 months and had 2 visits with Dr. Vole. The front staff would benefit from offering better communication skills and customer service. I will no longer be a patient if the VCA Orange location due to the front staff.