AAA San Clemente Insurance and Member Services

Susan Hart

Went in to pay auto registration, a very simple task . Was told wait would be 30 minutes. Turned out to be an hour. Waiting room was full and they called no one for more than 45 minutes. Must have been out to lunch. Terribly inefficient. Would never get an insurance quote from them if this is their level of service.

Krystina Jarema

I have gotten better help through the phone service at this place than in-person. This location seems disorganized and slow. Most representatives can't seem to help with anything not super simple. And even if there is only one other person there, there is a good chance you will still have to wait. This is unfortunate, as before the pandemic this was a convenient and efficient place.

Joseph Naldi

Diana was extremely professional and friendly. She helped me get through the process of transfer of title and registration. Keep up the excellent customer service.

Alex Haynes Jr.

Normally don't post a negative experience. However, the individual who was suppose to assist us with DMV registration was condescending and rude. I deal with customer service everyday. I have used AAA services for years; been a member for 40 years. We were treated as a nuisance. I understand everyone can have a bad day but this individual did not want to help from the start. What really took the cake was this person referring to me as a very condescending term. The only reason I'm not giving one star is because they have done a good job for me in the past and I'm sure will in the future. Just want to get their attention.