Valley Hi Nissan

Angela Leon

My first time at this dealership's service department. For the past five years+ I have had my NIssan serviced at the dealership I purchased it from, but I has become harder to get a response from them which also caused me to lose confidence and trust in them unfortunately. I took a chance after reading some recent reviews and called to schedule a diagnostic service with Valley Hi. Right off, the phone was answered and I was transferred to the service department which was friendly and responsive. I was able to get an appointment to bring my vehicle in rather than being told to bring it in anytime and basically wait for it to be seen whenever someone was able to "get to it", which was a nice change of pace. The Service department at this dealership was fast and friendly, listened to my vehicle concerns and took note. Vince helped with my vehicle, but I felt the whole team there was positive. They also followed up with text messages. My vehicle was tested and inspected, I was notified of the probable issues and there was also no attempt at up-sales! My vehicle was repaired and when I picked it up it had been washed and tire pressure maintained, the cashier was also friendly and fast. My whole experience was positive and I will be returning for regular service.

Tina Viayra

I have been going to this dealership for 8-9 years now and they are the best . As long as I live in the area or close enough, I will definitely come here first for any car purchases (I have tried others and it isn't worth the time). Anthony has taken care of our family purchases 3 times now and we are always extremely satisfied with the result. My recent purchase is my all time favorite car, from the color to the features... everything!!! Thank you Anthony and Valley Hi Nissan.

BrownSugarHoneyIceTea TV

As always my experience with valley Hi Nissan service department was top tier. Every representative is always absolutely amazing very professional very caring very good at what they do .Mari is a shining star amongst shining stars ,she is absolutely amazing hands down. The absolute best I cannot rave about her enough if I could give her a hundred Stars I would do that she is absolutely wonderful.

David Bilik

BE SURE TO THOROUGHLY INSPECT YOUR USED PURCHASE HERE, UNLESS YOUR ENGINE BLOWS UP ON THE WAY HOME THEY ARE NOT FIXING IT. I purchased and paid cash for a used 2018 Ford F150 here just about 10 days ago. I had to drive 3 hours to pick the truck up and very clearly asked how to address any issues that may come up. They reassured me that the vehicle came with a 30 day or 1000 mile warranty, plenty of time to identify anything of concern. I even asked if I were to get a 3rd party vehicle inspection if they would take care of any items that came up and they agreed that thy would stand behind any issues that arose. Well, the next day I drove the truck in the morning and saw that the heat may not work. I drove the truck a few more cold mornings and it was clear the heat definitely did not work. I reached out to my salesperson and his story quickly changed, he explained to me that the warranty only covered the engine and transmission, very different from what I was assured in the store. So the final answer from Valley Hi Nissan to me was that the heat worked when I left so they are not fixing it. Clearly this is a lie, nobody there sat in the truck to test the heat before I bought it, they simply would rather stick it to their customers than stand behind the warranty they tell you that they will provide. Not sure what else I can add here. I am assuming the heater core is bad and it's probably a $1,300 repair, it just seems unreasonable for me to have to fix this days after purchasing a vehicle. I would have been more diligent in inspecting the truck before I drove off had they just been honest with me about how warranty repairs would be addressed.