Roadrunner Shuttle

Anakin Skywalker

Their drivers are overworked so next time you take one of their shuttles ask the driver how many hours they've worked that day and you shouldn't be surprised to hear that they've already worked 14

Carlos Salazar

They are the worst! Created an account on-line, requested a quote and 24 hours later had not received (nor ever) received a reply. Calling them was worse! They have some drunken lady answering the phones. After I booked my trip with them Sunday morning for next day Monday morning pick up, I was charged and a confirmation emailed to me. Only to be called less than 12 hours prior to my pick up time to be notified that because my reservation was not made before 48 hours from the pick up time, they could not pick me up., really? Why didn't they tell me that when I was making the reservation? I guess I should be thankful they called to tell me.

marla vils

I have been using Roadrunner Shuttle for years and their service has really gone down hill. My last trip with Roadrunner Shuttle resulted in me missing my flight and the company is refusing to pay for the cost of my new flight, even though it was clearly their fault. The shuttle driver picked me up on time and was very courteous and professional. He arrived 1 hour before the time they promised me I would be at the airport, which seemed very appropriate at 5:30am. However, after picking me up in Thousand Oaks, the driver headed to Moorpark then Simi Valley to pick up 3 more parties. We didn't even get on the 118 freeway in Simi Valley until the time I was suppose to be at the airport. The driver explained to me that I was on his route because my original driver arrived to work late. If I had known this when I got in the van I would have cancelled and called an uber. Roadrunner refunded me the cost of my shuttle ride but is refusing to reimburse me for the flight, even though it is clearly a poor dispatch issue on their side. I’m not sure how they stay in business. Based on the increase in negative reviews over the last couple of years I imagine they won’t be in business much longer. Terrible customer service. Do NOT use this service.

CardboardArmor

Garbage shuttle service. On the ride to LAX, they swapped vans with passengers in the van already for no mechanical reason and conducted the transfer in a random parking lot. On the ride back, they sent a driver in an unmarked van who was compelled to pick up as many parties as possible and departed LAX with eight passengers in six different parties in a van that sits nine with no cargo room to speak of. They had passengers shifting around bags to accommodate more fares! Avoid this shuttle. My experiences with Roadrunner this most recent holiday season means I will be taking my business elsewhere.