The UPS Store

Danny Huang

Beautiful morning in Claremont! Came into UPS with 2 return packages. One of the package didn't need to be packaging as Amazon states UPS will package for me, however I packages it. The 2nd package was also packaged. However, it needs 1 strip of tape across the top and the "manager" states that they charge $1 dollar to do that. Uhhhh, I states that I just saved you a little bit of trouble by packaging one of the item to see what she would say... And for folks who aren't customer centric will reply as she did... "Well you already did it so I'll take it, but yes go ahead and swipe your credit card for $1. Seriously treat others as how you want to be treated. Ughhhhh

Kimberly Frank

I’ve gone here a few times now and I’ve never had a good experience. Parking is usually a pain. My biggest issue however, is the staff that I’ve encountered. They have been unhelpful and rude. Always have tried to charge me for anything little thing they can find. I do not recommend this location. The one off foothill in LaVerne is so much better! Update* I appreciate your response. They have charged me just to place an extra strip of tape across a box along with other really small things that add up. The ladies I’ve encountered have never been kind, always had some sort of attitude.

AJ Jorden

We got our passport pictures taken at the ups in San Dimas, but the picture were taken incorrectly. We found out it was taken incorrectly on our drive back to Claremont. We called the Claremont ups and they told us that they could retake the picture without paying. When we arrived they tell us that since it was taken at a different location the. It would need to be retaken there or we would have to pay for the photos. Pretty disappointed they didn’t jus tell us that instead of us driving all the way there. We could have turned back and went to the original office. PLEASE GET YOUR FACTS STRAIGHT. There is no need to waste customers time by telling them one thing, then talking to your boss and dining out something different. Also no need to lie about what you said. It’s a good etiquette to have to go by what you say. Even if it was wrong, it’s good to honor it for the customer. Pretty disappointed.

Eddie U.

I have never reviewed anything ever but I had such a bad experience, I had to do this. I wish I could give this place 0 stars. I used to enjoy coming here because it was local and efficient. The service has become terrible.. My last and final experience an employee named Sarah told me they could laminate something very important to me. Than afterward told me to return 3 different times to the store to pick it up and each time it was NOT ready. To make things even better they actually got my item stuck in their machine and damaged it a bit. I was beyond furious because I waited almost 24 hours just to receive my order incomplete and damaged. So I just took my order to the La Verne store and they completed it in less than 10 minutes perfectly. I would rather drive out of my way to get better service. I WILL NEVER COME HERE AGAIN AND RECOMMEND EVERYONE I KNOW AGAINST IT. ps. I have also been here multiple times when the store wasnt open according to its posted hours.