Tim Hortons

Jessica Pugh

I never do reviews on places But this was ridiculous and unacceptable and could have been avoided. The drive thru employee handed me my ice cap knowing there was a crack on the side. I thought she was being nice giving extra napkins after she wipes the cup but as soon as I grabbed the cup from the other side the napkins she had in place fell and the coffee just started leaking out of there all over my pants. They did not offer to reimburse me my money for knowingly giving me a cup that was broken. No apology just saying hope you have a good day! They seemed to care more about just getting people out of the line then the actual customer and fixing a problem before hand and not wait for the customer to notice it. I will not go through this location again.

Anthony Green

Actually ended up walking out without ordering anything. I don't know if its true of other locations, but this Tim Horton's doesn't offer sugar-free syrups for their coffee. I have been to plenty of coffee shops in my day, but all of them have had sugar-free vanilla at the least. Considering medical conditions like diabetes and othere, I find this to be a poor business decision to not offer alternatives. Because of this, I probably won't visit another Tim Horton's in the future.

Valeria Valdes

People at the drive thru are slow. Got my whole order wrong, and pass me two drinks that look identically the same and didnt know the difference.

Stash

Brockport Tim Hortons custom service is sub par at best. Our order was incorrect. We offered to wait or come inside to fix the order and instead were treated very rudly by a young lady at the window. We apologized for the inconvenience and the Tim Hortons employee responded "im not sorry" I think I will take my coffee needs to Duncan Donuts or anywhere else in the fact.