Roots Ski & Snowboard Shop

Michael Di Marco

Excellent, super friendly, and knowledgeable service. Although I am an experienced skier, it has been a few years since I last skied. My associate suggested for safety I go with a lower setting on the binding. Couldn’t have agreed more. We had a fun and more importantly safe trip thanks to the boys down at Roots!

Roger Schiffman

With Covid cases rising so fast (Dec 30, 2021), I politely asked the Tech to wear the mask that was around his neck right before he fitted us for our rentals. Everyone else in the store was masked. My daughter and I were about to rent 2 pairs of skis, boots, helmuts and BUY goggles. But he yelled at me and said it was HIS store and I can’t tell him what to do and he didn’t have to wear a mask. Then he said “I don’t think this is going to work out” as we had just sat down for the fitting. So we quickly left out the side door, and he mocked us about being cautious and made fun of us pretending he was an “Omicron monster” with strange facial impressions and hand gestures. I am not making this up! I will never go back to this store, ever. Conversely, we had a great experience right up the road at Basin Ski, where everyone was masked and super courteous and efficient, especially the Tech who waited on us (first name Smith).

Fred Kenney

Great skis, super friendly service, bad pricing policy. I initially rented regular skis - Elan Element 70's. They were very nice and the Salomon boots provided were great. They took care in fitting so that everything fit right. And, overall, their prices are much better than their competitors. My only complaint is that, after 2 days, I decided to upgrade to premium skis to better deal with the icy conditions at Killington. They told me that this brought me back to day 1. In the end, I wound up paying more for 2 days regular/3 days premium than I would have if I had paid for 5 days premium up front. Very disappointed in this policy.

Arielle Fu Hua Yang

Store is run by a father and two sons, but looks like the oldest son is the manager now. While the majority of the staff was extremely friendly, the oldest son/manager was not and gave a poor experience. There was a Lack of effort when boot fitting. I rented for snowboarding and skiing. I had called the shop the evening before about not being able to make the return, but will return it the next morning when I rent my skis, they decided to charge me because the return was after 10am. My friend asked for poles at a certain size and received the wrong one. My skis also had issues as well. Good pricing for sure but unless the manager learns to provide better customer service, I won’t be returning. Truly sad that one person ruins the entire experience.