Mansion At Bala

Nichole Simmons

This has been the most exhausting, disappointing, and appalling resident experience. One star is too much. I've observed Mansion at Bala from afar since its inception. I was drawn to the aesthetics: amazing windows, great square footage, high ceilings, beautiful crown molding, and oversized garden tub. Most importantly, the advertisement of "gated community, gate attendant, and controlled access" are what really sold me. Who doesn't want to feel safe? Although a pool wasn't a must-have, the online photos of the pool and exterior grounds were very appealing. Unfortunately, nothing is at all what it appears. I love my apartment and happy to say the maintenance team is great. Other than that, this place is shamefully, grossly, and wilfully neglected. *Unsafe- long history of break-ins, home invasion, and aggravated assault. Five occurred between February ‘21 and July 21. Another just occurred on 10/1. *Controlled Access- doesn’t exist *Vagrants observed freely entering the property and camping out. *Gate attendants- useless (sleep, not in the booth, on their phones) *Sinks separating from countertops. Being held together by wood slabs and visible caulking. *Cheap, shoddy construction- no insulation (freezing during winter months). Extremely thin walls and floors *No upkeep- dead plants and uncontrolled weeds throughout the exterior *Pool- filthy and rarely open. Opened 3 weeks this summer *Fitness Center- broken and dated equipment *Package Service- hundreds of boxes all over the unsupervised Community Room where anyone off the street can access. Searching for your package is a scavenger hunt. *Filthy interior trash rooms, trash throughout the parking garage, dirty stairwells *Outside dumpsters reflect conditions in impoverished communities with little to no resources *Irresponsible pet owners- dog urine and feces in the building, garage, and parking lot *Management- couldn’t care less about the resident experience. Ignores residents emails and concerns. The disrespect is unnerving. Be aware of the "bait and switch" practice many have attested to experiencing. If you express interest in a particular unit, get it in writing before paying your application fee. Ensure you see the unit promised to you well in advance and request confirmation from the leasing office that your unit is in move-in condition. There is also a very high resident turnover here due to dissatisfaction with the resident experience. Add to that, high staff turnover as well. Recently, three leasing office staff and one maintenance staff resigned in a 2-week period. The constant pleas for improvement fall on deaf ears. Considering the reviews reflect these issues have been ongoing over the years, irrespective of who the property manager is, it's quite evident these issues are a result of the company culture and not just on-site management. While prospective tenants may feel the square footage, free parking, and other "amenities" are great for the price compared to competing properties, keep in mind - you get what you pay for. If you make the decision to move here, just know you'll be paying a premium rate only to get the proverbial middle finger in response.#profitoverpeople

Tanya Wray

Update 8/26/21: I was supposed to move in tomorrow and never heard from management until this afternoon. Neil Mitchell, the community manager, sent an email asking me to sign my lease and review and sign several other policy documents. I laughed out loud. I cannot believe Neil actually thought I would move in after their complete lack of communication during the last few weeks. I read the negative reviews about this complex, but still applied for an apartment because Vyneeka was pretty responsive. BIG MISTAKE! I received my approval letter in July 2021, but asked three times when.I would sign my lease. The time frame kept changing, from one month before my move in date to two weeks before. As I approached the two week mark, I called the office and had to leave a message. I expressed my concern about not having a signed lease and no one called me back. How does this place stay in business? More importantly, how does the current management still have their jobs? Now, I'm back to the drawing board and looking at other rental options.

Evan Hayes

So far I've only gone through the leasing application and been accepted so here's my experience so far. I see what people are talking about when they say management doesn't get back to you fast so if you want to get this place you do have to stay on top of them. Other than that Vyneeka and Ronald has been great answered all my questions and the self guided tour is good gives you a chance to learn the layout. The 2bd 2bath is huge. Lets see what happens when I finally move in.

Rachel Mathew

I came to this complex as I was driving down City Ave from NJ looking to relocate for work. So many places make you have appointments to see their facility but Vyneeka took me right away. The tour was self guided but she sat with us listened to our needs and offered refreshments The space is the units are awesome huge Windows high ceiling walk in closet Sad I only need a3 month lease but either way Seeing the place was a great experience