Holiday Inn Express & Suites Burlington - Mount Holly, an IHG Hotel

Tara Rainsbury

It was okay. The room was decent and the staff was polite, but the elevator broke and we had no TV the night of our stay or the morning before we left. That left a bad taste. Do better IHG. I know you can.

DASHA-NH

When I booked this room on my IHG app…it indicated that rooms and lobby recently newly renovated. The lobby area was very nice…..but the room I received was very old and tired. We had a late check in and immediately went to dinner. After returning from dinner realized that TV did not work (only one Chanel and chanel up/down button did not work. It was too late to request room change. Later in evening discovered that the toilet constantly ran and flapper valve would not set. I finally turned off feeder valve. I mentioned these issues at checkout and desk agent quite indignant?

Cast22

This hotel met my expectations in most areas. The main problem was the smell. The room smelled horrible. I don't know what was causing the awful odor, but I hope this was a one time problem. If I had not been so exhausted when I arrived at close to midnight I would have not been able to stand it. Also, there were overflowing trash cans and plates of food by the trash cans in the hallway.

TonyWM

Over the past year or so, we'd had three stays at this property, and they were altogether comfortable. This time, sadly, we were disappointed. The room was dark, dark, dark, even with all the small fixtures turned on. Too dark to read. (We don't watch TV.) The thermostat in the heat/cool unit was faulty. Several times in the night, when too hot, we shut it off. When too cold, turned it on again. Desk personnel were friendly and caring throughout. A note to IHG: Continued use of "Hang on! I'm busy!" placards for "Do not disturb" continues to be offensive to adults, and it doesn't reflect well on these properties. A special note: Nearby Burlington is one of the most picturesque and interesting small cities in the USA. Instead of hanging fake art on the walls here, you'd make stays more memorable with city and river scenes.