PACE / HEAP (Home Energy Assistance Program)

Category: Corporate office in Los Angeles, California

Address: 1055 Wilshire Blvd #900e, Los Angeles, CA 90017, USA

Phone: +12139893294

Opening hours

Sunday: Closed

Monday: 8AM–3PM

Tuesday: 8AM–3PM

Wednesday: 8AM–3PM

Thursday: 8AM–3PM

Friday: 8AM–3PM

Saturday: Closed

Reviews

Tamiko Miller

May 16, 2022

Call before going to have the correct paperwork ready. To get help paying your electric and gas bill. And have lunch downstairs.

EV Rose Tarot

Feb 7, 2021

I called in regards to finding out what I need to bring in to apply for utility assistance. If anyone hasn't been working for awhile due to the pandemic this utility assistance program can be a good source. Don't be too prideful, if you need help please seek it.

Cheryl Crawford

Jan 23, 2020

This program is really helpful. Just turn in the paper work as requested and they can help you. I don't know if everyone can be helped, but they helped me. I'm very grateful.

Wolfgang Scorpio

Oct 24, 2019

I visited on Monday, October 21, 2019, after I had called and was told that one cannot apply online but must appear in person with all relevant documents. I had initially called HEAP's State (866) number and explained my situation, i.e. that my utility payments are part and included in my rent payment and was referred to HEAP's LA County (213) number where I explained this fact once more. When I showed up I was all of a sudden advised that (1) there are currently no funds available (me: "Why didn't you mention this to me when I talked to you on the phone 3 days ago?") and (2) re the utilities inclusion in the rent payment, I was asked "So you don't have a meter for any utilities?" "No," I said, "because my utilities are included in the main meter for the entire apartment building." Representative at the take-in window: "Let me talk to my supervisor." A moment later: "Sir, you must have a meter to qualify for HEAP." Me: "Why didn't you mention that to me when we talked on the phone 3 days ago? Because then I wouldn't have wasted half a day to travel from Sawtelle Japantown to downtown Los Angeles only to find out it was in vain?" I do not know as to whether any applicants to HEAP actually benefit, provided they qualify at all, not to mention what the benefits/financial amounts actually are. I am very frustrated by the degree of incompetency of the staff and HEAP in general.

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Questions & Answers

what do i need to bring with me?

Maria Arroyo | Aug 23, 2019
Daly Zavala | Feb 23, 2022

Bring ID and social security card , current electric bill with meter readings,current gas bill with meter readings,current proof of income for you and anyone else that lives in your household covering a period of 30 current days, rent receipt if on section 8 bring in your section 8 document showing your portion of the rent.

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When are pace heap coming to Nickerson gardens project. Date and time

G Wall | Aug 23, 2019
Daly Zavala | Aug 22, 2020

for this information you may call our out reach specialist at 213-989-3173 elmer

how do i get an appmt?

Maria Arroyo | Aug 23, 2019
l laard | Aug 22, 2020

Could I have application mailed to me

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Can i make an appointment

Jaime Ellen Goforth | Aug 23, 2019
Daly Zavala | Aug 22, 2020

PACE HEAP is walk in only. no appointments needed. open Mon-Fri 8am-3pm

how to apply

Neftalie Bautista | Mar 25, 2022
Kisa Candy | Mar 25, 2022

Bring light bill or gas. And ur id

Is this place now open for in person visits?

Allen Mitchell Gardner | Aug 22, 2021
Lisa Duuglas | Aug 22, 2021

10 to 3PM

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What part do I make an appointment for heat

Melody Stewart | Aug 22, 2021
Laquita Wilson | Aug 22, 2021

You really don't need an appointment just show up with all your documents

Is this a one time thing only or can we be helped again?

Veronica garcia | Aug 23, 2019
Daly Zavala | Aug 22, 2020

as long as you qualify you can apply once every program year

What zip codes do place heap service

Lateese Williams | Aug 23, 2019
Daly Zavala | Aug 22, 2020

check out our website , copy and paste in your browser https://www.csd.ca.gov/Pages/FindServicesInYourArea.aspx

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Heap is racist i witnessed it to get a bill paid wait 2 hours they call security to escort us off the premises talking about thy feel threaten they saw us watch how thy told all the black families it would take 6 to 8 wks but the others 1 to 2 wks.

kareena “honeybudz5” wooder | Aug 23, 2019
Deborah Robinson | Aug 23, 2019

Yes, they may be but who/what agency isn't? Knowing this reality, as long as you get personal respect

Can I make an appointment

Thomas Smith | Aug 23, 2019
Daly Zavala | Aug 22, 2020

no walk in only . copy and paste this link in your browser for more information https://www.csd.ca.gov/Pages/FindServicesInYourArea.aspx

What I need to bring

Catherine Johnson | Aug 23, 2019
LEXI WASHINGTON | Aug 23, 2019

°Current rent receipt or housing agreement if you are on section 8 °Current utility bills (they will not take old bills and need to see all the pages) meter readings etc °Proof of income If u are on dpss u need proof of income but it has to be current no later than 30days old print out I.D Social security card They say bring copies of SSN AND I.D. BUT MAKE SURE U HAVE THE ORIGINAL ONES ON U AS WELL

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do I need to make appointment?

Shawyn Singleton | Aug 22, 2021
Lloyd Sawyer | Aug 22, 2021

No, not at all. You can if you'd like. Appointments have priority.

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How long does it take to no if you are excepted

Ulonda Cooper | Aug 22, 2021
Lisa Duuglas | Aug 22, 2021

The Manager is racist and very rude. Does not do her job and did not give receipt. Not one time but every time. You are allowed to make 3,000.00 a month to qualify. She will turn everything she is doing to you back around on you and tell you you are rude when she is the one being more than rude. She went to College and pretends she can not understand you. Ten times asking same question. When she knows you are over qualified. I complain every time, but she never gets fired. Someone else needs to complain besides me.

Do we need appointments

Veronica garcia | Aug 22, 2020
Cherry Hurd | Aug 22, 2020

No

i applied in December and was told they'll use the 2020 funds to help me.if didn't here from them my application is good.just got my bill...should i relax or go back down there.

Bird Brain | Aug 22, 2020
Jimmie Jackson | Aug 22, 2020

Just call the Light Company and ask them if heap made a pledge to your account... And remember how much $ heap said they would pledge when you talk to the Light Company.... Believe me you will know when and if you gotta go back down to heap .. like if your bill ain't paid by March

Do you have to come in to receive the utility help service

CARRTOOON Hayea | Aug 22, 2020
cory logan | Aug 22, 2020

I believe you do because I heard the website isn't that good.

What time is lunch

Tracey BellHinton | Aug 22, 2020
Dymond Coffey | Aug 22, 2020

12pm

Is there an email I can send the application, rent receipts and paystubs to ?

Minerva Gomez | Aug 22, 2020
Deborah Robinson | Aug 22, 2020

Walk in only

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