Republic Services

Sheree Howe

Whenever I had a problem with my service, Republic Services corrected it that day or the next. The people who answer the phone have been extremely helpful.

J S

I live in a multiunit building and they keep refusing to pickup our recycling for arbitrary reasons which leads to overflow and unsanitary environment! I've heard the recycling pickup guys throwing stuff around and making a mess (also swearing loudly while doing so) previously when they refused recycling pickup. and then when i go down there sure enough it's trashed with stuff scattered all around when it was much tidier before. maybe they were upset because someone put something in the recycling they "shouldn't have," but the fact is in response they start throwing stuff around and then i guess blaming it on the residents. in other words they not only refuse pickup but they make a bigger mess than was there on top of it! Now they are saying they won't pick up the recycling because there are some solid colored bags in there and now they claim they only pick up recycling with clear bags. I've never heard anything about needing to put recycling in clear bags and I doubt anyone else has either. I will do so going forward, but i'm just saying, this is new info to me and shouldn't be a reason for them to suddenly refuse recycling pickup since i don't think any of us were ever informed of this and they surely picked up recycling many times with opaque bags in there until now. Our building is very diverse and multilingual and there's no way everyone can keep up with all the arbitrary changing requirements (or excuses) especially when they can't inform us in all the languages necessary (well, they don't inform us directly at all, they just tell our management company with some random excuse). It is not appropriate behavior for a company serving a diverse community to constantly change their 'rules' or make excuses like this! They also now say they won't pick up things like milk cartons for recycling and other common recyclables which I've never heard of either. If you can't change companies, why don't you just get rid of the whole recycling program, since they refuse to recycle so many recyclable items?? Also they don't do free bulky pickup where I am (unincorporated CCC, Saranap - mailing address is Walnut Creek) and it looks like from what they say online they don't do free bulky pickup anywhere in the county for buildings with more than 19 units. How are we supposed to combat illegal dumping in such a dense county which already has many 19+ unit buildings and needs more?? So if you can't change companies since you helped create this monopoly, can you at least fine them or something for all this trouble they are causing? What about cutting the recycling program, since they do not offer full recycling capabilities anyway? Of course I would prefer if they did just actually pickup and recycle all recyclables, but since they refuse to do so and there's no other companies thanks to state-sponsored monopoly (just like with pg&e), what else is there to do? Either that or take county ownership of it which would be great, especially if you actually started pickup up recycling, but that would take some time and in the meantime our recycling is piling up! And on a 3 day weekend so it'll take even longer for them to finally pick it up!!

shelly Brown

Each & Every single week the lazy azz drivers knock over 3/4 of the cans on Doidge.They’re in such a hurry to get to the next house they let go of the cans dang near mid air! Our street is basically retired elderly people and it is so sad to watch everyone picking up there cans!..DO A BETTER JOB- We pay for this service!!!!Republic does nothing when reported.They should be fined for laziness!

Rubin Zenn, Sr.

Horrible service. How can a driver miss an entire street, cherry picking what cans for pick up. When you call the office at 7am a recording alerts you the office is closed when they are scheduled to be open. They can miss service but the homeowner cannot miss a payment. Help me understand this concept.