Sur La Table

Jan Birkelbach

Usually I shop at the Avocado, NB location. I’ve always been well looked after there. Today, however, I went to the South Coast Plaza location because what I had ordered online was only available there. I needed to buy a new wok pan. The sales person showed me on the shelves what I could expect to find in the box I brought home. Turns out that she sold me a much larger flat pan than that. (She also neglected to give me the advertised 20% off.) Frustrating because now I must go back to the store to exchange it for the correct one. When I called the store and spoke with her, she did not say that she was sorry for the inconvenience to me for her error, only saying that I had 30 days to bring it back. My trust was misplaced here. A little more attention and care would be nice 😖

Elizabeth Frayer

Horrible customer service (not in store—in call center). I ordered a meat thermometer (along with other items) on December 7, 2020. I still have not received the order (it’s January 26, 2021). I have called four times. The first three times, I was guaranteed that I would get an email regarding the status of my order once it was located. Nobody ever got sent me an email. The last time that I called (yesterday) I was told that they actually didn’t have any meat thermometers and would need to be issued a refund. Unfortunately,They were only willing to issue me a gift card even though I paid some with gift card and some with my debit card. The man I spoke with would not let me speak to a supervisor, and refused to put the money back on my debit card. Why would I want to purchase again from a company that has such poor customer service? Also, I am looking for a meat thermometer—if they don’t have any, what good is the gift card?

Deborah Lynn

The most amazing place ever!!!!! Chef Jennifer King, is simply the best! She is so good with children! My girls took a cooking with Barbie class here! It was the sweetest class ever! We will be back for sure!!!!!!!

Dee Lombardo

Great experience while looking for a great quality knife. The salesperson was very knowledgable and informative. I was looking for a specific weight and style for chopping veggies. Being vegan, this would be my main tool. Purchased one for $150.00. I will have to hide this one from the teenagers whom might use it to open a sticky drawer.