Planned Parenthood - Euclid Avenue Francis Torbert Health Center

GEORGINA MARTINEZ

I always go to Chula Vista but they ran out of my birth control so I had to come here. Let me start off my saying the girl in the front desk is rude I walked in at 12:05 for my appointment at 12:20 she said she could not do anything until 12:20. I understand not get seen until 12:20 but you most definitely check me in. All she said was tell me to sit and come to the window to check in later. Let me say there was no one else waiting she just sat there doing for the next 15 mins.

Genevieve Juarez

The people at the front desk were very unfriendly. Turned me away from an appointment I made a week ago because I’m congested. I asked if they can at least give me another appointment as soon as possible and she said “unfortunately At this point just call this number to make an appointment” hands over a card and makes me leave. Very very rude. I went to a clinic to take covid test immediately after and turns out I AM NEGATIVE. They need to hire new people at the front desk. Should’ve read reviews before coming to this clinic

Genevieve Knock

I don't typically write reviews, but when I first considered visiting this Planned Parenthood location, I was admittedly nervous to see the average review rating, so I thought I'd send a note to offset that misconception (pun intended). I came here for an IUD, which I had a lot of anxiety around from having had one five years ago that I immediately had removed because of said anxiety. I realize now that after my experience here yesterday, my anxiety stemmed from my provider experience at the time, not from the IUD itself. From start to finish, the level of care at this Planned Parenthood was impeccable. The women who checked me in at the front desk were kind and efficient--it appeared that one woman was training the other, and it was nice to see how patient she was as she guided the trainee through the process while still remaining attentive to me. From there, I was taken back by the medical assistant, Jocelyn, who was immediately disarming and helpful--Jocelyn was easy to talk to and informative about the procedure without being overly clinical. The provider who inserted the IUD, Doris, a nurse practitioner, also exuded a similar warmth as soon as she walked into the room and was very knowledgeable and responsive to my questions. She narrated what she was doing every step of the way, and while it was incredibly painful, it was over quickly. That experience alone would've been enough for me to sing their praises, but as I was checking out to leave after leaving the exam room, I began sweating, feeling nauseated, and feeling like I was going to pass out--another medical assistant noticed that I looked pale from down the hall and immediately jumped into action, having me sit down and wheeling me in an office chair to an exam room to lie down with crackers and juice. Doris reappeared alongside her, and they stayed with me until my blood pressure went back to normal and I felt otherwise fine. I was told it was a vasovagal response and that it was typical for some women to experience after insertion, but despite how chaotic it felt for me, they remained reassuring and calm. I was still in a bit of shock that it had all happened upon leaving, so I also really wanted to write this review to emphasize my gratitude for the group of people working at this location. And I'm sorry I didn't catch the name of the assistant who spotted me in the hall (maybe it was Yvette?), but I cannot thank you enough! There are not enough anecdotes on the internet of positive stories of IUD insertion, and even with my post-procedural response, I cannot believe I waited so long to get one again when this facility and staff exists. I'm still not sure how the IUD will play out for me, but I already feel more confident and hopeful given my experience here yesterday. Thank you again!

Rosario Saenz

Great Excellent doctors and great nurses. But the front desk only one girl is not that friendly. The other front desk staff is very courteous. Their phone service real bad. Today when i called their Intro is way too long and very annoying and they say they open at 8am and the phone says they're closed. They dont open at 8am at all. They were closed today. Its not a holiday. Incredible! 👎