UPS Customer Center

Gina Pusatero

I recently ordered an item for work and received an email stating that said item was delivered. Upon getting home the package marked delivered to my front door was not at my door. I called customer service and got an automated message from the robot telling me to file a claim. I wanted to speak to customer service and could not get connected. Gone are the days when you actually had gotten good service from a real person. I basically just threw my money in the trash.

Charles Chamberlain

I was sent an email stating that my parcel would be delivered between 15:00 and 18:30. I made the mistake of believing UPS. I ran an errand returning at 12:00 only to find they had already been at my address and will try again tomorrow.

Michael D

I feel bad about giving them only two stars since our regular driver is awesome. This issue I have is with the driver that covers for the normal guy on his day off. They will either leave it at the post office for me to hunt down (how is that ok?!) or leave it at my next door neighbor’s house right under a sign with their address on. I have lost count of how many times this has happened. So getting a delivery to my door turns into a time-suck treasure hunt. I’ve called multiple times to see if I can ask them to do their job properly but the main customer service center simply sends the Petaluma branch an “urgent” message for them to call me and then they don’t.

Hallie O

My delivery experiences with these UPS drivers (or maybe it's just one driver who's on this route) has really gone downhill the past month or so. Twice the driver has left (or haphazardly thrown) packages in an unsafe location (we had a package stolen because of its unsafe location), instead of placing them in a normal location, like on our door mat or near the front door. This is unacceptable, and this is the laziest and sloppiest behavior I have ever observed from UPS. Management: Please instruct your drivers to actually attempt to care about what may happen to people's packages if placed in an unsafe location and actually place the packages in a SAFE location near people's front doors.